{"id":4336823,"url":"https://alion.io/job/revolut-support-specialist","title":"Support Specialist","company":{"id":659,"name":"Revolut","domain":"revolut.com","url":"https://alion.io/company/revolut","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-15T01:15:57Z","employer_posted_date":null,"last_verified_at":"2026-11-15T01:15:57Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Revolut is looking for a Support Specialist to handle formal customer complaints within regulatory deadlines, perform root-cause analysis and improve internal procedures while collaborating with internal teams and regulatory bodies\n\nYou will oversee customer complaints, building a fair and transparent process. You will handle formal complaints within regulatory deadlines, investigate and resolve issues, perform root-cause analysis and quality control, and cooperate with regulatory bodies. You will also improve internal procedures and keep an accurate central archive.\n\nResponsibilitiesHandle incoming formal complaints within the regulatory deadline\nIdentify, analyse, and resolve issues\nSet up and improve internal procedures\nContribute to a culture where fair treatment of customers is a priority\nOrganise and maintain a central archive of data\nCollaborate with internal teams such as Product and Quality Assurance\nTake end-to-end ownership of problems, policies, or procedures\nStay up-to-date with industry regulations and compliance requirements\n\nRequirementsBachelor's degree (at least a provisional certificate)\n18+ months of customer service experience\nFluency in English (C1+)\nFluency in Japanese (C1+)\nExcellent communication skills\nAbility to explain complex issues simply\nGreat numeracy, analytical, and IT skills\nImpeccable attention to detail\nIndependent problem-solving approach\n\nBenefitsFinancial benefits\nFlexibility to work from home, the office, or abroad\nRevolut Metal subscription with perks\nYear-round team events","description_format":"text","description_chars":1540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-11-15T15:48:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["seen:0","win:early"],"computed_at":"2026-11-15T18:11:33Z"},"pay":null,"html_url":"https://alion.io/job/revolut-support-specialist","json_url":"https://alion.io/job/revolut-support-specialist.json","meta":{"generated_at":"2026-11-15T18:11:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":659},"rest":"https://alion.io/mcp/rest/get_company?id=659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevolut-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevolut-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevolut-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revolut-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevolut-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4336823}},{"tool":"search_jobs","arguments":{"company":"revolut.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4336823},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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