{"id":3592641,"url":"https://alion.io/job/revolutional-technical-support-analyst-tier-ii","title":"Technical Support Analyst (Tier II)","company":{"id":4450998,"name":"Revolutional","domain":"revolutional.com","url":"https://alion.io/company/revolutional","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":32,"ghost_share":0,"stale_share":0.531,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-17T17:19:05Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-10T10:18:11Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":53},"description":"Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.\nWe are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.\nTitle: Technical Support Analyst (Tier II) \nLocation: Onsite (Washington, D.C.)\nTerms: Full-time\nSalary: 75-95K DOE\nClearance: Active Top Secret with SCI eligibility required\nTravel: <10%\nThis position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.\nPosition Description\nAs a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.\nResponsibilities\nInstall, configure, and maintain operating systems, applications, and software patches\nMonitor system performance and troubleshoot issues to ensure optimal operation\nImplement security measures to protect systems from unauthorized access and cyber threats\nConduct security audits and apply updates and patches as needed\nProvide technical support to end-users, including troubleshooting hardware, software, and connectivity issues\nSet up and manage user accounts and access controls\nImplement and maintain backup and disaster recovery solutions\nTest backup systems regularly to ensure reliability and data integrity\nMaintain accurate documentation of system configurations, procedures, and troubleshooting steps\nGenerate reports on system performance, capacity, and security posture\nIdentify opportunities to automate repetitive tasks and improve system administration efficiency\nCollaborate with IT teams and stakeholders to support mission objectives\nWhat You Bring (Requirements):\nBaseline Requirements\nActive Top Secret clearance with SCI eligibility\nSecurity+ certification\n3+ years of experience in IT support, system administration, or a related role\nWillingness and ability to work flexible shifts (6am-2pm ET or 2pm-10pm ET)\nTechnical Capabilities\nExperience installing, configuring, and maintaining operating systems and applications\nExperience troubleshooting hardware, software, and network issues\nFamiliarity with system security practices, patching, and vulnerability mitigation\nExperience with backup and disaster recovery processes\nUnderstanding of virtualization technologies (e.g., VMware, Hyper-V)\nFamiliarity with networking concepts and protocols\nCore Strengths\nStrong troubleshooting and problem-solving skills\nAbility to operate effectively in fast-paced, mission-critical environments\nStrong communication and customer support skills\nAttention to detail and commitment to system reliability and security\nNice to Have (Differentiators):\nBachelor’s degree in Information Technology, Computer Science, or related field\nAdvanced experience with Windows and/or Linux system administration\nExperience with automation tools or scripting\nExperience supporting classified or high-security environments\nStrong interpersonal skills and ability to collaborate across teams\nPlease note physical requirements:\nThis onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; walking between nearby Department of State buildings; occasional stair use; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance; assisting with two-person or team-lift items that may exceed 50 pounds; pushing or pulling carts or dollies; and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.\n___________________________________________________________________________________________________________\nHere at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include: \nRecognized as a Top 20 \"Best Place to Work in Virginia\"\nRecipient of Department of Labor's HireVets Gold Medallion\nGreat Place to Work Certification for five years running\nA Virginia Chamber of Commerce Fantastic 50 company\nA Northern Virginia Technology Council Tech 100 company \nInc. 5000 list of fastest growing companies for eleven years\nTwo-time SBA SBIR Tibbett's Award winner\nVirginia Values Veterans (V3) Certification\nWe recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to\nTraditional and HSA- eligible medical insurance plans \n100% employer-paid dental and vision insurance options \n100% employer-sponsored STD, LTD, and life insurance\n5% 401(k) company matching\nFlexible-schedules and teleworking options\nPaid holidays and PTO Accrual Plans\nPaid Parental Leave\nProfessional development and career growth opportunities \nTeam and company-wide events, recognition, and appreciation-- and so much more! \nCheck out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career! \nRevolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact . \n “Know Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission","description_format":"text","description_chars":7653,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Growth opportunities","Health insurance","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","National Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-01T21:39:55Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.207,"p_room":0.35,"age_days":53,"expected_fill_days":10,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/revolutional-technical-support-analyst-tier-ii","json_url":"https://alion.io/job/revolutional-technical-support-analyst-tier-ii.json","meta":{"generated_at":"2026-11-10T10:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4450998},"rest":"https://alion.io/mcp/rest/get_company?id=4450998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevolutional-technical-support-analyst-tier-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevolutional-technical-support-analyst-tier-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevolutional-technical-support-analyst-tier-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revolutional-technical-support-analyst-tier-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevolutional-technical-support-analyst-tier-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3592641}},{"tool":"search_jobs","arguments":{"company":"revolutional.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3592641},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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