{"id":1166688,"url":"https://alion.io/job/revolutionspace-it-support-analyst-2","title":"IT Support Analyst","company":{"id":688809,"name":"Revolutionspace","domain":"revolutionspace.com","url":"https://alion.io/company/revolutionspace","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"SolidWorks","optional":true},{"name":"VMWare","optional":true},{"name":"VPN","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-23T15:35:24Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-06T20:58:35Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About Revolution Space\nAt Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company’s future by ensuring our products work on orbit every time.\nPosition Summary:\nRevolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.\nYou'll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives - while maintaining the documentation discipline our compliance environment requires.\nThis is not a purely reactive helpdesk role - we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work.\nThis position is onsite 5 days per week. We're currently based in Charlestown, MA but will be moving to Wilmington, MA in mid 2027.\nResponsibilities:\nFrontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues\nDeployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools\nIdentity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors\nSharePoint Administration: Support basic SharePoint site administration and configuration (bonus)\nSoftware Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols\nHardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs\nCompliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework\nNew User Setup: Manage new hire laptop and account setup end-to-end\nAvailability: Participate in an on-call rotation to support after-hours and emergency IT needs\nRequired Qualifications\n3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)\nBachelor's degree in IT plus relevant certifications and experience\nHands-on experience with Windows and macOS desktop administration and troubleshooting\nExperience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration\nFundamental understanding of networking concepts (subnets, VLANs, DNS)\nFamiliarity with centralized deployment/imaging tools (SmartDeploy or equivalent)\nHighly organized with strong attention to detail\nStrong written and verbal communication skills\nComfortable learning new tools quickly and adapting to shifting priorities\nCertifications of interest: Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)\nPreferred Qualifications\nExperience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace\nDeeper networking exposure (routing, firewalls, VPN, RADIUS)\nMicrosoft Intune experience\nWindows Server Administration / Active Directory\nVMware administration\nCybersecurity experience\nFamiliarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)\nComfort with physical hardware troubleshooting and component-level repairs (RAM, storage)\nBenefits\nPaid holidays, sick time and unmetered vacation\nExcellent health and dental plans with 80% employer contribution\n4% company matching 401k plan with immediate vesting\nLife Insurance\nLong-term / short term disability\nEducation assistance\nTo conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanents residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor.","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T03:22:12Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":1,"age_days":12,"expected_fill_days":68,"reasons":["conf:0","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/revolutionspace-it-support-analyst-2","json_url":"https://alion.io/job/revolutionspace-it-support-analyst-2.json","meta":{"generated_at":"2026-10-06T21:27:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":996,"day_limit":5000,"remaining_today":4004,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688809},"rest":"https://alion.io/mcp/rest/get_company?id=688809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevolutionspace-it-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevolutionspace-it-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevolutionspace-it-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revolutionspace-it-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevolutionspace-it-support-analyst-2"}]}