{"id":3182911,"url":"https://alion.io/job/revvity-customer-support-engineer","title":"Customer Support Engineer","company":{"id":20081,"name":"Revvity","domain":"revvity.com","url":"https://alion.io/company/revvity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":93500,"currency":"USD","period":"year","gross":null,"usd_annual":93500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T02:50:48Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title\nCustomer Support EngineerLocation(s)\nCustomer Site - NCAbout Us\nRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.\nFind your future at Revvity\nKey Responsibilities\nEnhance the Customer Experience\nInstall, maintain, validate and repair Revvity and/or multivendor instrumentation at customer site with best-in-class service\nProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols\nDeliver customer familiarization for instrument operation and maintenance\nCommunicate service offerings including training, support, software, laboratory services products and field upgrades\nPartner with our customers to understand their analytical workflow and applications\nSupport your Team\nSupport the local instrument sales representative(s) to help secure new instrument orders\nProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts\nDisplay exceptional written and verbal communication skills and actively interface with peers and customers\nDevelop organizational awareness of other functional groups and product lines\nDrive Organizational Growth\nDemonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards\nContribute to account profitability through efficient execution and service delivery\nPerform timely uploads and downloads of required service data to ensure the integrity of service system(s)\nMaintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.\nProactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer\nEnhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process\nSeek higher level certification through participation in company sponsored training & development offerings\nComplete all administrative tasks to include but not limited to time reporting, assigned training, etc. \nBasic Qualifications:\nAssociate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline or 2+ years military experience.\nAbility to travel by air, vehicle and/or other means of transportation as business requires \nDemonstrated ability to troubleshoot, repair, and provide qualification services\nMust have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation\nBased at the Raleigh, NC customer site\nPreferred Qualifications:\nBachelor’s degree\nExperience using Microsoft 365\n2+ years of laboratory and/or field service experience\nExposure to analytical equipment, laboratory environment, and/or instrument control software\nVendor issued certification on relevant laboratory equipment\nKnowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code\nStrong interpersonal skills; strong team player with customer satisfaction focus\nAbility to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions\nAbility to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role\nThe physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.\nThe pay range for this full-time position is a salary $70,000.00 - 93,500.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.\nPlease note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.\nWhat do we offer?\nWe provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:\nMedical, Dental, and Vision Insurance Options\n\nLife and Disability Insurance\n\nPaid Time-Off\n\nParental Benefits\n\nCompassionate Care Leave\n\n401k with Company Match\n\nEmployee Stock Purchase Plan\n\nLearn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.\n*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.\nRevvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact .","description_format":"text","description_chars":6721,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laboratory Equipment","CRO & CDMO Services"],"lifecycle":[{"event":"open","at":"2026-10-23T22:14:01Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.62,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:51","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":93500,"is_top_pay":true},"html_url":"https://alion.io/job/revvity-customer-support-engineer","json_url":"https://alion.io/job/revvity-customer-support-engineer.json","meta":{"generated_at":"2026-10-26T07:25:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20081},"rest":"https://alion.io/mcp/rest/get_company?id=20081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevvity-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevvity-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevvity-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revvity-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevvity-customer-support-engineer"}]}