{"id":2734094,"url":"https://alion.io/job/reward-senior-account-manager","title":"Senior Account Manager","company":{"id":3908831,"name":"Reward","domain":"rewardinsight.com","url":"https://alion.io/company/rewardinsight","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:08:48Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T22:35:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About RewardReward, part of the Rezolve Ai Group, is transforming the way people, banks, brands and retailers connect through everyday commerce.\nOperating across 15+ markets throughout the UK, Europe, the Middle East and Asia, Reward sits at the intersection of banking and commerce, connecting financial institutions and retailers through technology, transaction intelligence and digital engagement.\nOur platform helps banks deliver more relevant and rewarding experiences to millions of customers, while enabling brands and retailers to reach valuable audiences, drive measurable sales and build lasting loyalty.\nSince our beginnings, we’ve had a simple mission: to make everyday spending more rewarding. To date, we’ve returned billions in cashback to consumers and continue to innovate how people engage with brands through their everyday spending.\nIn 2026, Reward became part of Rezolve Ai, a global AI-powered commerce and payments technology company. Together, we’re combining Reward’s transaction intelligence, customer engagement capabilities and commerce network with Rezolve Ai’s technology to create smarter, more personalised journeys from discovery and engagement through to transaction and loyalty.\nThis is an exciting time to join Reward. We’re an established, growing business with the technology, partnerships and expertise to make a real impact, combined with the ambition and opportunity that comes from being part of a global AI commerce organisation.\nOur people are at the heart of that journey. We’re proud to be Great Place to Work® certified and recognised among the UK’s Best Workplaces™ Top 50 for 2026, reflecting a culture built around trust, inclusion, collaboration and putting people first.\nWe’re shaping the next generation of commerce and customer engagement - and we’re looking for people who want to help us build it.\nResponsibilities\n Key Responsibilities1. Client Relationship Management\n• Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)\n• Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts\n• Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships\n• Understand client business objectives, needs and challenges to provide tailored solutions and support\n2. Onboarding and Implementation\n• Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services\n3. Strategic Planning and Growth\n• Develop and execute strategic account plans to achieve client objectives and drive business growth\n• Identify opportunities for upselling and cross selling additional products and services to existing clients\n4. Performance Monitoring and Reporting\n• Monitor and analyse account performance providing regular reports on progress challenges and opportunities\n• Conduct regular reviews with clients to ensure their needs are being met and to address any concerns\n5. Contract Management\n• Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes\n• Ensure contracts are up to date and accurately reflect the terms agreed upon with clients\n6. Issue resolution\n• Adress and resolve any client issues or complaints quickly and effectively\n• Proactively identify potential problems and implement solutions to prevent them\n7. Market and Industry Knowledge\n• Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice\n• Have a great understanding of the advertising, loyalty, performance marketing and digital media space\n8. Cross Team Support\n• Provide support with key tasks such as management of customer queries or forecasting for the wider team \n• Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients\nSkills & Experience\nAccount management experience, with a history of exceeding lead targets\nStrong communication skills via phone and email\nProven creative problem-solving approach and strong analytical skills\nStrong desire and ability to move up within a sales organization\nProficiency with CRM software\nSolid understanding of the advertising, loyalty, performance marketing / digital media space\nA motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities\nA convincing and influential communicator. Bright, quick thinking and self-confident.\nTight organisational and time management skills\nGreat business sense and the ability to work to budgets\nGreat team player\nEnergy and passion for the digital marketing space\nSociable and trustworthy\nExcellent written and spoken English\nRequirements\n The RoleYou’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments - from Data and Insight to Product Management. Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.\nBenefits\nAnnual Leave: 25 days + bank holidays \nAbility to buy and sell holiday days as well as the ability to bank days (tenure dependant) \nFlexible working options: we are operating a hybrid working model with 3 days a week from the office\nPension: Hargreaves Lansdown up to 6% matched contribution \nGenerous family friendly cover\nPrivate healthcare - Bupa \nIncome protection\nCritical illness cover\nLife insurance cover\nDental cover\nOptical cover\nYulife app for access to employee wellbeing and discounts \nPerks at Work, cashback/discount shopping site\nEmployee referral scheme \nSalary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans\nVolunteering program\nCompany events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)\nTeam socials","description_format":"text","description_chars":6170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Company events","Flexible schedule","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Loyalty Programs","Media & Audience Measurement"],"lifecycle":[{"event":"open","at":"2026-10-16T18:39:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:attention"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/reward-senior-account-manager","json_url":"https://alion.io/job/reward-senior-account-manager.json","meta":{"generated_at":"2026-10-23T02:59:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908831},"rest":"https://alion.io/mcp/rest/get_company?id=3908831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freward-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freward-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freward-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reward-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freward-senior-account-manager"}]}