{"id":1672857,"url":"https://alion.io/job/rewards-inc-state-programs-facilitated-enroller","title":"State Programs Facilitated Enroller","company":{"id":1914672,"name":"Excellus BlueCross BlueShield","domain":"excellusbcbs.com","url":"https://alion.io/company/excellusbcbs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albany, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":209},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T01:54:46Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Description:\nSummary:\nThe State Programs Facilitated Enroller is responsible for assisting individuals with enrollment and renewal applications through the NY State of Health marketplace system. This includes reviewing taxes, payroll stubs, and other income documents and reviewing eligibility within the NY State of Health and EMEDNY systems according to NYS Department of Health (NYSDOH) guidelines. The State Programs Facilitated Enroller duties will also include conducting outreach and enrollment calls, working directly with customers over the phone to assist them with renewing their applications or completing new applications as permitted by the state, assisting with the NY State of Health inquiry process, answering questions regarding specific CDPHP plans offered through NY State of Health, processing member recertification applications, adds, changes and terminations. The candidate will also handle renewals over the phone, and as needed, community outreach events, or other questions related to enrollment. All Facilitated Enrollers must conduct themselves in accordance with regulations and instruction set forth by NYS and the Federal government and are expected to meet all defined CDPHP standards of outreach.\n\nEssential Accountabilities:\nAs a State Programs Facilitated Enroller, the primary responsibility is assisting members in renewing coverage through the NY State Health, including any inquiries in that process, with recertification applications, assisting with changes to their application, and providing general information about the program over the phone. \nPoint of contact for the resolution of all inquiries received via phone calls, emails, or other written correspondence regarding enrollment in the NY State of Health. This includes, but is not limited to, making outbound calls to investigate or retrieve missing or incomplete information. Act as principal interface with the customer on the telephone for enrollment and renewals in State Programs. Effectively deliver enrollment verification information via approved scripting, including, but not limited to discussing the use of the plan identification card, provider network, and prescription program, if applicable.\nAssist prospective members with inquiries on and enrolling into individual off-exchange health plans directly with CDPHP.\nMaintain appropriate standards of outreach to new and existing members to contribute to the growth of membership.\nWork with and have a comprehensive understanding of Facets, EMEDNY, InContact, Macess EXP, and NY State of Health database and all other vendor and in house systems used to perform departmental tasks.\nEnter enrollment information into Salesforce in a timely manner and maintain accurate notes within Salesforce on the enrollment activity of the customer. \nPerform all duties and assignments in compliance with corporate and department performance standards and agreements.\nWork closely with all team members to ensure the team meets all established goals for accuracy, timeliness, and customer satisfaction.\nAssist with inbound calls and scheduling enrollment appointments as needed.\nEnsure confidentiality of all data in compliance with department and Plan confidentially policies.\nCommunicate the goals and processes of State Programs effectively and efficiently both internally and externally.\nThe employee agrees to comply with CDPHP’s Corporate Compliance Policy, and all laws, rules, regulations and standards of conduct relating to the Corporate Compliance Policy and has a duty and obligation to report any suspected violations of any law, the standards of conduct or Corporate Compliance Policy to his or her immediate Supervisor, the fraud and abuse hotline, the Compliance Officer, the Compliance Director, Human Capital Management or the Chief Executive Officer.\nPerforms other duties as assigned.\nBe available for after-hours events as needed.\nMinimum Qualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nHigh school diploma or GED required.\nMarketplace Facilitated Enroller certification or Certified Application Counselor certification required or must be obtained within 30 days of hire. \nMinimum of 1 year employment experience in a health insurance setting required, with experience in Government Programs preferred.\nDemonstrated ability to interpret and make decisions based on corporate underwriting guidelines, as well as State of New York & Federal statutes relating to healthcare administration.\nDemonstrated ability to pro-actively identify problems, as well as recommend and/or implement effective solutions. \nDemonstrated ability to work with and maintain confidential information.\nDemonstrated ability to provide excellent customer service and develop relationships both internally and externally.\nExcellent verbal and written communication skills.\nFlexibility to adapt to a changing and fast-paced environment.\nStrong system research and analysis skills; deductive and creative thinking.\nStrong attention to detail and capability to meet established productivity and quality standards.\nDemonstrated ability to effectively manage time with multiple task assignments.\nAbility to speak Spanish or another language preferable.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\n************\nIn support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.\nEqual Opportunity Employer\n Compensation Range(s):\nThe salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.\nPlease note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":6977,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Dental insurance","Equity","Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-02T07:29:03Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":17,"expected_fill_days":26,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/rewards-inc-state-programs-facilitated-enroller","json_url":"https://alion.io/job/rewards-inc-state-programs-facilitated-enroller.json","meta":{"generated_at":"2026-10-12T04:54:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914672},"rest":"https://alion.io/mcp/rest/get_company?id=1914672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frewards-inc-state-programs-facilitated-enroller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frewards-inc-state-programs-facilitated-enroller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frewards-inc-state-programs-facilitated-enroller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rewards-inc-state-programs-facilitated-enroller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frewards-inc-state-programs-facilitated-enroller"}]}