{"id":3088117,"url":"https://alion.io/job/reworks-solutions-call-centre-agent","title":"Call Centre Agent","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","ZA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T14:04:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T04:53:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nWe are looking for a customer-focused and professional Call Centre Agent to join our growing healthcare team. You will be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating client records, and ensuring a positive customer experience.\nThe ideal candidate has previous call centre experience, excellent English communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment.\nRequirements\nKey Responsibilities\nHandle inbound calls professionally and efficiently.\nSchedule, reschedule, and confirm client appointments.\nRespond to general enquiries and provide helpful, accurate information.\nCapture and update client information accurately.\nCoordinate schedules and communicate appointment changes.\nMaintain accurate records using internal systems.\nMultitask effectively while maintaining high service standards.\nCollaborate with the wider team to ensure a seamless client experience.\nRequirements\nPrevious call centre experience is essential.\nCustomer service experience in a fast-paced environment.\nExcellent English communication skills with clear, easily understood speech.\nA professional telephone manner and strong communication skills.\nGood computer literacy and data-capturing skills.\nStrong attention to detail and organizational skills.\nAbility to multitask and remain professional under pressure.\nFlexibility to work rotating shifts, including weekends.\nAbility to work independently in a remote environment.\nMust be available to start immediately.\nWorking Schedule\nThis is a full-time remote position supporting US operations. Working hours will rotate between 9:00 AM and 9:00 PM Eastern Time, depending on business requirements. Candidates must be comfortable working weekends as part of the rotating schedule.\nIdeal Candidate\nThe ideal candidate is friendly, reliable, patient, and customer-focused, with the confidence to handle calls professionally and assist clients with their needs. 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