{"id":3347223,"url":"https://alion.io/job/reworks-solutions-case-coordinator","title":"Case Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T17:34:27Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T05:07:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nReWorks Solutions is looking for an experienced and highly organised Case Coordinator to support one of our US-based clients in the Applied Behavior Analysis (ABA) healthcare sector.\nThis role is responsible for coordinating client services, managing complex schedules, and ensuring clear communication between families, service providers and internal teams. The ideal candidate has previous experience in client-facing case coordination, healthcare operations or scheduling, with the ability to manage competing priorities while maintaining a high standard of service.\nWe are particularly interested in a more senior-level candidate who can take ownership of case coordination, resolve scheduling challenges proactively and help ensure consistent service delivery.\nRequirements\nKey Responsibilities\nCase & Schedule Coordination: Coordinate and maintain client schedules, ensuring appropriate provider availability, staffing and coverage for ABA services.\nClient & Family Communication: Act as a primary point of contact for clients, families and service providers regarding scheduling, availability and service-related queries.\nSchedule Management: Manage schedule changes, cancellations and provider availability while minimising disruptions to client services.\nCase Monitoring & Follow-Up: Track active cases, monitor outstanding actions and ensure scheduling or service-related issues are followed up and resolved promptly.\nRecordkeeping & Documentation: Maintain accurate and up-to-date client records, case notes and documentation within the relevant company systems.\nInternal Collaboration: Work closely with clinical, administrative and operational teams to support effective coordination and continuity of services.\nReporting & Administration: Generate reports, maintain trackers and assist with administrative projects as required.\nSystems & Process Efficiency: Use CRM, scheduling and case management systems to maintain visibility of cases, manage workflows and support efficient service delivery.\nProblem-Solving: Identify potential scheduling conflicts or service gaps early and implement practical solutions to minimise disruption.\nRequirements & Experience\nPrevious experience in client-facing case coordination, healthcare administration, scheduling or healthcare operations.\nPreferably a senior-level professional with demonstrated experience managing complex schedules, multiple cases and client relationships.\nStrong communication and interpersonal skills, with the ability to engage professionally with clients, families and service providers.\nExperience using CRM systems, scheduling platforms or case management software.\nProficiency in Microsoft Office, particularly Excel, Outlook, Word and Teams.\nExcellent organisational skills and exceptional attention to detail.\nAbility to manage competing priorities, work independently and make sound decisions in a fast-paced environment.\nStrong follow-up and time-management skills, with a proactive approach to resolving outstanding issues.\nAbility to remain calm, professional and solutions-focused when handling last-minute changes or challenging situations.\nPreferred Qualities\nWe are looking for someone who is:\nProactive and solutions-oriented: Anticipates challenges and takes initiative to resolve them.\nHighly organised: Can manage multiple schedules, cases and follow-ups without losing track of important details.\nClient-focused: Builds positive relationships and provides a professional, responsive service.\nAccountable: Takes ownership of tasks and ensures commitments are followed through.\nAdaptable: Comfortable managing changing schedules and shifting priorities.\nResilient under pressure: Remains composed and effective when dealing with urgent requests or service disruptions.\nCollaborative: Works effectively with families, providers and internal teams to achieve the best possible service outcomes.\nWorking Hours & Conditions\nLocation: Fully remote - South Africa\n Working hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (EST/ET)\nWeekends: No weekend work required\nHolidays: Follows the US holiday schedule\nRequired software: No specific software mandated; experience with CRM, scheduling and case management systems is advantageous.\n Reason for hire: Business growth\nWhat Success Looks Like\nThe successful candidate will ensure client schedules are well coordinated, service disruptions are minimised, communication remains clear and timely, and all cases receive the necessary follow-up. They will take ownership of day-to-day coordination and help maintain a smooth, reliable experience for clients, families and service providers.","description_format":"text","description_chars":4644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-27T17:34:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-case-coordinator","json_url":"https://alion.io/job/reworks-solutions-case-coordinator.json","meta":{"generated_at":"2026-10-31T05:23:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-case-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-case-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-case-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-case-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-case-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3347223}},{"tool":"search_jobs","arguments":{"company":"reworkssolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3347223},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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