{"id":2616065,"url":"https://alion.io/job/reworks-solutions-customer-service-representative","title":"Customer Service Representative","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T15:47:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nWe are looking for an upbeat, professional, and customer-focused Childcare Intake & Tour Booking Representative to be the first point of contact for families interested in childcare and early learning programs.\nIn this role, you will handle inbound enquiries from prospective families, follow up on leads, and help parents take the next step by booking tours at childcare centres. You will play an important role in creating a positive first impression, answering initial enquiries, and making it easy for families to connect with the right school.\nThe ideal candidate is confident on the phone, communicates clearly, and knows how to guide a conversation towards a confirmed booking without being pushy or overly sales-focused. You should be organised, comfortable using technology, and willing to follow established scripts and processes.\nPrevious experience is welcome but not essential. We are particularly interested in candidates who are coachable, eager to learn, and ready to develop their skills in a structured, customer-focused environment.\nRequirements\nKey Responsibilities\nInbound Calls & Family Enquiries\nAnswer inbound calls from prospective families interested in childcare centres and early learning programs.\nServe as the first point of contact, creating a friendly and professional experience for every caller.\nUnderstand the family's enquiry and guide them towards booking an in-person centre tour.\nProvide clear, accurate information using the client's approved scripts and resources.\nKeep conversations focused and efficient while ensuring families feel heard and supported.\nTour Booking & Lead Conversion\nBook in-person tours at childcare centres, aiming to secure the appointment during the initial call.\nFollow up on website enquiries, Facebook leads, and other incoming requests.\nContact families who have missed scheduled tours or need to reschedule.\nConfirm booking details and ensure appointments are recorded accurately.\nFollow up with prospective families to encourage them to take the next step in the enrolment journey.\nSchool & Schedule Coordination\nCoordinate with childcare centres regarding same-day tour requests, late arrivals, and scheduling changes.\nCommunicate with school staff to confirm availability and manage last-minute adjustments.\nAssist families with rescheduling and other appointment-related enquiries.\nEnsure schools and families receive timely updates when arrangements change.\nCRM & Administrative Support\nUse Salesforce or similar CRM systems to access school information and manage bookings.\nAccurately record enquiry details, call outcomes, follow-up activities, and tour appointments.\nNavigate multiple systems efficiently while speaking with families.\nFollow the client's established phone scripts, text templates, and booking procedures.\nMaintain accurate records to support reporting, lead tracking, and team performance.\nPerformance & Quality\nWork towards improving the percentage of enquiries converted into booked tours.\nMaintain a high standard of professionalism and call quality.\nFollow established processes and performance expectations.\nAccept coaching and feedback to continuously improve communication and booking results.\nRequirements\nExcellent verbal communication skills and a clear, professional telephone manner.\nFriendly, upbeat, and customer-focused personality.\nConfidence speaking with prospective customers and guiding conversations towards a booking.\nStrong listening skills and the ability to understand customer needs.\nGood organisational skills and attention to detail.\nAbility to manage calls, appointments, follow-ups, and changing schedules.\nComfortable working with computers and navigating multiple systems simultaneously.\nWillingness to learn new software, scripts, and processes.\nCoachable, adaptable, and able to work towards performance targets.\nReliable and comfortable working independently in a remote environment.\nPreferred Experience\nPrevious experience is beneficial but not essential. Relevant backgrounds include:\nCall centre or contact centre operations.\nCustomer service or customer support.\nInbound sales or lead management.\nAppointment setting or booking coordination.\nReservations or scheduling.\nReception or front-desk customer service.\nExperience with Salesforce, other CRM platforms, or call management systems is an advantage.\nSpanish language skills are a bonus but are not required.\nKey Skills & Competencies\nCommunication: Clear, friendly, and professional communication with prospective families.\nBooking conversion: Ability to guide conversations towards securing a tour appointment.\nCustomer service: Creating a positive first impression and making families feel comfortable.\nOrganisation: Managing bookings, follow-ups, and scheduling changes accurately.\nTechnology: Comfortable learning and using CRM systems, call platforms, and digital tools.\nAdaptability: Handling same-day requests, late arrivals, and unexpected changes.\nCoachability: Willingness to follow scripts, accept feedback, and learn the client's processes.\n Efficiency: Keeping calls focused and productive without making families feel rushed.\nHow Success Is Measured\nSuccess in this role will be measured by:\nThe percentage of prospective families who book a tour after making an enquiry.\nThe quality and professionalism of calls.\nAccurate booking records and follow-up activities.\nAdherence to established scripts and processes.\nEffective coordination with childcare centres and prospective families.\nWho Would Be a Great Fit?\nThis role is ideal for someone who enjoys speaking with people, providing helpful service, and turning enquiries into meaningful next steps. You don't need extensive experience or a background in childcare. What matters most is your communication style, positive attitude, attention to detail, and willingness to learn.\nIf you're confident on the phone, comfortable with technology, and enjoy helping people find the right solution, we'd love to hear from you!","description_format":"text","description_chars":5990,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-15T12:15:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T18:58:38Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-customer-service-representative","json_url":"https://alion.io/job/reworks-solutions-customer-service-representative.json","meta":{"generated_at":"2026-10-15T18:58:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-customer-service-representative"}]}