{"id":2431176,"url":"https://alion.io/job/reworks-solutions-dispatcher","title":"Logistics Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":43,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T14:31:44Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T05:29:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":5},"description":"About the Role\nWe are looking for an organised, proactive, and detail-oriented Dispatcher to coordinate non-emergency medical transportation (NEMT) services for patients and members in the United States.\nIn this role, you will be responsible for coordinating transportation requests, assigning trips to drivers, monitoring journeys in real time, and ensuring that members arrive at their destinations safely and on time. You will act as the central point of communication between drivers, healthcare facilities, scheduling teams, and other stakeholders to keep daily transportation operations running smoothly.\nThe ideal candidate has experience in dispatch, logistics, or transportation coordination and can think on their feet when schedules change or unexpected issues arise. You should be comfortable working across multiple systems, managing competing priorities, and communicating clearly and professionally in a fast-paced environment.\nRequirements\nKey Responsibilities\nTrip Intake & Scheduling\nReceive and review transportation requests through systems such as Zoho Desk and MOVI.\nVerify trip details, including pickup and drop-off locations, appointment times, service requirements, and any special accommodations.\nConfirm trip readiness, eligibility, and required authorisations in line with company procedures.\nIdentify missing information or scheduling conflicts before trips are assigned.\nDriver Coordination\nAssign trips to drivers based on availability, location, vehicle suitability, and service requirements.\nCommunicate trip details, special instructions, and schedule changes clearly to drivers.\nMonitor driver availability and trip progress throughout the day.\nCoordinate adjustments when drivers become unavailable or transportation needs change.\nReal-Time Dispatch Management\nMonitor active trips and track on-time performance.\nRespond promptly to delays, cancellations, driver no-shows, vehicle breakdowns, and missed pickups.\nProvide routing guidance and support to drivers when needed.\nCommunicate transportation updates and estimated arrival times (ETAs) to healthcare facilities, medical offices, staff, and family members.\nCoordinate return trips, facility wait times, and same-day transportation changes.\nResolve service concerns professionally while prioritising member safety and continuity of service.\nDocumentation & System Updates\nUpdate trip statuses accurately in dispatch and transportation management systems.\nRecord delays, cancellations, incidents, and service-related issues.\nMaintain complete trip notes and required compliance documentation.\nEnsure records are accurate, up to date, and aligned with company procedures.\nProblem-Solving & Operational Support\nIdentify and resolve scheduling conflicts, coverage gaps, and potential service disruptions.\nEscalate urgent or complex issues to the appropriate team members or management.\nCollaborate with schedulers, drivers, and operational teams to maintain efficient service delivery.\nAssist with urgent or additional transportation requests when required.\nRequirements\nPrevious experience in dispatch, transportation coordination, logistics, or fleet operations is required.\nStrong organisational and time-management skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple trips, requests, and priorities simultaneously.\nStrong problem-solving skills and the ability to remain calm under pressure.\nComfortable working with scheduling software, transportation management systems, and digital communication tools.\nStrong attention to detail when reviewing trip information and maintaining records.\nAbility to work independently in a fully remote environment.\nWillingness to work US business hours consistently.\nPreferred Experience\nExperience with non-emergency medical transportation (NEMT) operations.\nFamiliarity with healthcare scheduling and patient transportation coordination.\nExperience using Zoho Desk, MOVI, PCC, or similar dispatch and transportation management platforms.\nUnderstanding of driver coordination, trip authorisations, and transportation compliance requirements.\nFamiliarity with basic medical terminology and insurance processes.\nExperience communicating with healthcare facilities, medical offices, drivers, or patients.\nKey Skills & Competencies\nAttention to detail: Ensuring trip information, schedules, and documentation are accurate.\nProblem-solving: Responding quickly and effectively to unexpected changes and service disruptions.\nCommunication: Providing clear updates to drivers, facilities, and internal teams.\nCoordination: Managing multiple moving parts while keeping trips on schedule.\nCustomer service: Handling enquiries and concerns professionally and empathetically.\nAdaptability: Adjusting to changing priorities in a fast-paced operational environment.\nTechnology proficiency: Learning new systems quickly and confidently navigating multiple platforms.\nWhat We Offer\nFully remote work from South Africa.\nFull-time employment opportunity.\nConsistent working hours aligned with US business operations.\nThe opportunity to contribute to essential healthcare transportation services.\nImportant Recruitment Notice\nFraud Disclaimer: ReWorks Solutions will never request payment during the recruitment process or require candidates to attend in-person office visits. All official recruitment communication will come from a ReWorks Solutions email address. Please contact our team directly if you receive any suspicious messages claiming to represent us.","description_format":"text","description_chars":5508,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-13T09:13:36Z"},{"event":"close","at":"2026-10-16T16:13:44Z"},{"event":"reopen","at":"2026-10-27T08:32:15Z"},{"event":"close","at":"2026-10-29T18:36:25Z"},{"event":"reopen","at":"2026-11-03T09:49:28Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.451,"p_room":1,"age_days":5,"expected_fill_days":43,"reasons":["conf:0","repost:2","stale_co","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-dispatcher","json_url":"https://alion.io/job/reworks-solutions-dispatcher.json","meta":{"generated_at":"2026-11-09T07:57:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2431176}},{"tool":"search_jobs","arguments":{"company":"reworkssolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2431176},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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