{"id":2863162,"url":"https://alion.io/job/reworks-solutions-healthcare-dispatch-customer-service-support","title":"Healthcare Dispatch / Customer Service Support","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T16:52:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T05:42:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nWe are looking for a highly organized and detail-oriented Healthcare Dispatch & Patient Coordination Specialist to support patient intake, appointment coordination, and technician dispatching for a healthcare service provider.\nThis role goes beyond answering calls. You will be responsible for accurately registering patients, coordinating appointments, managing technician schedules and routes, updating multiple systems, and ensuring that patients and internal teams receive timely and accurate information.\nThe ideal candidate has experience in healthcare administration, dispatching, scheduling, patient intake, or call-center coordination. You should be comfortable working in a fast-paced environment where priorities and routes can change throughout the day, requiring quick thinking, strong communication, and reliable follow-through.\nRequirements\nKey Responsibilities\nPatient Intake & Registration\nHandle incoming calls and assist patients with enquiries, registration, and intake procedures.\nCapture patient information accurately and update records in the relevant healthcare systems.\nEnsure patient details and required documentation are complete and up to date.\nCommunicate professionally and sensitively with patients, including those who may have limited English proficiency.\nProvide clear instructions and direct patients to the appropriate team when further assistance is required.\nDispatching & Route Coordination\nCoordinate and dispatch technicians based on appointment schedules, availability, locations, and service requirements.\nMonitor technician schedules and routes, making adjustments when appointments change or unexpected issues arise.\nUse routing platforms to coordinate daily activities and support efficient travel between appointments.\nCommunicate schedule changes and dispatch updates to technicians and relevant internal teams.\nTrack outstanding appointments, delays, and scheduling issues to ensure appropriate follow-up.\nScheduling & Administrative Support\nSchedule, confirm, and update patient appointments.\nMaintain accurate records across multiple platforms, ensuring information is consistent between systems.\nMonitor pending tasks and follow up on outstanding administrative requirements.\nCoordinate communication between patients, technicians, and internal teams.\nAssist with the transition to an integrated routing platform as new systems and processes are introduced.\nFollow established procedures for handling clinical information and escalating questions or concerns that require clinical input.\nMinimum Requirements\nPrevious experience in healthcare administration, patient coordination, medical intake, dispatching, scheduling, or call-center operations.\nStrong telephone communication and customer service skills.\nExcellent data-entry accuracy and attention to detail.\nAbility to coordinate multiple appointments, technicians, and competing priorities simultaneously.\nStrong organizational and problem-solving skills.\nAbility to adapt quickly when routes, schedules, or patient requirements change.\nComfortable working with multiple software platforms and learning new integrated systems.\nReliable follow-through and the ability to work independently.\nAvailability to work agreed shifts, including overnight hours and weekends.\nRequired Software & Tools\nExperience with the following systems is preferred:\n eClinicalWorks (ECW): For patient registration, healthcare records, and administrative workflows.\nProprietary Intake & Dispatch Platform: For managing patient intake and coordinating dispatch activities.\nOnfleet or Similar Routing Software: For technician dispatching, route management, and scheduling updates.\nIntegrated Routing Platforms: Ability to adapt to new systems as they are implemented.\nCommunication Tools: Email, telephone, messaging platforms, and internal team communication systems.\nCandidates with experience using similar healthcare, scheduling, or dispatch systems are encouraged to apply.\nEssential Skills & Competencies\nCommunication: Clear, professional, and empathetic communication with patients and colleagues.\nAccuracy: Fast and precise data capture, recordkeeping, and system updates.\nMultitasking: Ability to manage calls, appointments, dispatch activities, and administrative follow-ups simultaneously.\nRouting judgment: Confidence making scheduling adjustments and responding to changing operational priorities.\nAdaptability: Comfortable learning new technology and working across several systems.\nProblem-solving: Ability to identify scheduling conflicts, resolve routine issues, and escalate concerns appropriately.\nReliability: Consistent follow-through and accountability for outstanding tasks.\n Cultural sensitivity: Ability to communicate patiently and respectfully with patients from diverse backgrounds, including those with limited English proficiency.\nImportant Considerations\nThis position requires more than general call-center experience. The successful candidate must be comfortable with detailed administrative coordination, real-time scheduling changes, dispatch decisions, and accurate recordkeeping.\nAll clinical decisions and communication of clinical results must follow the client's approved procedures. The role does not involve making independent clinical judgments outside the candidate's authorized responsibilities.\nWhat Success Looks Like\nPatient information is captured accurately and records remain up to date.\nAppointments and technician routes are coordinated efficiently.\nScheduling changes are communicated promptly to the relevant people.\nOutstanding administrative tasks are followed up consistently.\nMultiple systems are maintained accurately, with minimal errors.\nPatients receive professional, respectful, and timely support.\nIf you are organized, adaptable, and enjoy coordinating people, schedules, and processes in a healthcare environment, we would love to hear from you.","description_format":"text","description_chars":5914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-19T16:52:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-healthcare-dispatch-customer-service-support","json_url":"https://alion.io/job/reworks-solutions-healthcare-dispatch-customer-service-support.json","meta":{"generated_at":"2026-10-22T07:23:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-healthcare-dispatch-customer-service-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-healthcare-dispatch-customer-service-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-healthcare-dispatch-customer-service-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-healthcare-dispatch-customer-service-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-healthcare-dispatch-customer-service-support"}]}