{"id":2926049,"url":"https://alion.io/job/reworks-solutions-healthcare-sales-development-representative","title":"Healthcare Sales Development Representative","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_country_seniority_unknown","sample_n":101},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T13:33:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T19:49:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nHome Health NY is looking for a friendly, confident, and results-driven Patient Outreach Representative to support its outreach and lead conversion efforts.\nThis role is ideal for someone who enjoys speaking with people, is comfortable making a high volume of outbound calls, and can turn conversations into meaningful opportunities. You will contact prospective clients or leads, explain relevant services, build rapport, address questions or objections, and encourage interested individuals to take the next step.\nThe successful candidate must have excellent spoken English, a warm and professional telephone manner, and the resilience to handle rejection while maintaining a positive attitude.\nWe are looking for someone who is motivated by results, takes initiative, and understands the importance of consistent outreach, accurate lead tracking, and professional communication.\nRequirements\nKey Responsibilities\n1. Outbound Calling and Patient Outreach\nMake a high volume of outbound calls to prospective clients and leads.\nIntroduce the organisation and communicate relevant service information clearly and professionally.\nBuild rapport with prospective clients through friendly, engaging conversations.\nIdentify interest, understand needs, and determine appropriate next steps.\nMaintain a positive and professional attitude throughout every interaction.\n2. Lead Engagement and Conversion\nFollow up with leads to maintain engagement and encourage progression through the outreach process.\nHandle objections, questions, and rejection confidently.\nIdentify opportunities to convert interested leads into booked appointments or qualified opportunities.\nWork towards agreed outreach, booking, and conversion targets.\nMaintain consistent follow-up practices to ensure promising leads are not overlooked.\n3. Communication and Relationship Building\nDemonstrate excellent spoken English and a clear, confident telephone presence.\nCommunicate with empathy, patience, and professionalism when speaking with prospective patients or their families.\nListen actively and respond appropriately to questions and concerns.\nRepresent Home Health NY positively in every interaction.\nEscalate enquiries that require additional information or support.\n4. Lead Tracking and Administration\nMaintain accurate lead records, call logs, follow-up notes, and outcomes.\nUse Microsoft Excel and Google Sheets to track outreach activity and lead progress.\nRecord bookings, conversions, unanswered calls, and follow-up requirements.\nEnsure all lead information is updated promptly and accurately.\nProvide regular updates on outreach activity and progress against targets.\n5. Performance and Continuous Improvement\nMeet agreed daily and weekly call activity expectations.\nWork towards performance targets related to booked appointments and converted leads.\nLearn from call feedback and continuously improve communication and objection-handling techniques.\nTake ownership of assigned leads and follow through on outstanding actions.\nMaintain consistent performance in a target-driven environment.\nMinimum Requirements\nPrevious experience in outbound sales, telemarketing, lead generation, appointment setting, customer outreach, or a similar role.\nStrong spoken English with clear pronunciation and excellent conversational skills.\nA friendly, warm, confident, and professional telephone manner.\nComfortable making high-volume outbound calls throughout the working day.\nAbility to handle objections, rejection, and challenging conversations without losing motivation.\nStrong interpersonal and relationship-building skills.\nGood organisational skills and attention to detail.\nBasic to intermediate proficiency in Microsoft Excel and Google Sheets.\nReliable internet connection and a suitable remote working environment.\nPreferred Experience\nHealthcare sales, patient outreach, or medical appointment setting.\nHome healthcare, home health services, or other healthcare-related customer engagement.\nExperience working with U.S.-based clients or customers.\nExperience working towards daily call targets, booking targets, or conversion KPIs.\nFamiliarity with CRM systems, lead tracking, and sales pipelines.\nHealthcare experience is advantageous but not essential if the candidate has strong outbound sales experience, excellent English communication, and the ability to learn the services being offered.\nKey Skills and Competencies\nCommunication: Speaks clearly, confidently, and professionally.\nPersonability: Builds rapport and makes prospective clients feel comfortable.\nResilience: Handles rejection and objections without becoming discouraged.\nSales ability: Identifies opportunities and confidently guides conversations towards the next step.\nMotivation: Is driven by targets, performance, and achieving results.\nOrganisation: Maintains accurate call logs and follows up consistently.\nReliability: Maintains consistent attendance, effort, and performance.\n Coachability: Accepts feedback and applies it to improve results.\nPerformance Expectations\nSuccess in this role will be measured by:\nOutbound call volume and consistency.\nQuality of conversations and professionalism.\nNumber of appointments booked or leads converted.\nLead follow-up and engagement rates.\nAccuracy of call logs and lead tracking.\nAbility to handle objections and maintain a positive attitude.\nAchievement of agreed performance targets.\nCompensation Structure\nThe compensation package consists of hourly pay plus performance-based bonuses tied to booked appointments or converted leads. Specific rates and targets will be confirmed during the recruitment process.\nIdeal Candidate Profile\nThe ideal candidate is outgoing, hardworking, confident on the phone, and motivated by achieving results. They enjoy speaking with people, can build rapport quickly, and remain upbeat even when calls do not go as planned.\nThey are comfortable working towards targets, making repeated outbound calls, and taking ownership of their leads and follow-ups.\nWe are looking for someone who brings energy, professionalism, resilience, and a genuine desire to perform well in a healthcare outreach environment.","description_format":"text","description_chars":6148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-20T13:33:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:0","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-healthcare-sales-development-representative","json_url":"https://alion.io/job/reworks-solutions-healthcare-sales-development-representative.json","meta":{"generated_at":"2026-10-22T03:52:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3889,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-healthcare-sales-development-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-healthcare-sales-development-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-healthcare-sales-development-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-healthcare-sales-development-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-healthcare-sales-development-representative"}]}