{"id":2850287,"url":"https://alion.io/job/reworks-solutions-intake-coordinator-2","title":"Intake Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":23500,"max":26000,"currency":"ZAR","period":"month","gross":null,"usd_annual":19260},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-19T12:59:06Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T19:49:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Intake Coordinator\nLocation: South Africa - Fully Remote\nWorking Hours: Monday to Friday, 9:00 AM - 5:00 PM EST\nSalary: R 23,500- R26,000\nAbout the Role\nWe are looking for a compassionate, organized, and proactive Healthcare Intake Coordinator to support families who are interested in accessing Applied Behavior Analysis (ABA) therapy services.\nIn this role, you will be one of the first points of contact for families, helping them navigate the intake process, complete the required documentation, and understand the next steps toward starting services. You will also follow up on referrals, coordinate with healthcare providers, and maintain accurate records to ensure a smooth and timely onboarding experience.\nThe ideal candidate is confident communicating over the phone and via email, has excellent administrative skills, and genuinely enjoys helping people. You should be comfortable managing multiple leads and outstanding documents while providing families with a warm, supportive, and professional experience.\nRequirements\nKey Responsibilities\nFamily Communication & Lead Follow-Up\nAnswer incoming calls from prospective clients and families enquiring about ABA therapy services.\nProactively contact families who have expressed interest in starting services.\nFollow up consistently with outstanding leads and families who have not yet been reached.\nExplain the ABA intake process, answer general questions, and guide families through the next steps.\nMaintain a friendly, empathetic, and professional approach in all communications.\nIntake Administration & Documentation\nSend intake paperwork, consent forms, and other required documentation to families promptly.\nAssist parents and caregivers with completing forms and navigating the documentation process.\nFollow up on incomplete or outstanding paperwork to ensure all required documents are received.\nCommunicate with physicians, healthcare providers, and other relevant professionals to obtain necessary evaluations and supporting documentation.\nTrack referral progress, outstanding documents, and intake completion status.\nMaintain accurate, organized records of calls, emails, outreach attempts, and client progress.\nCoordination & Process Management\nCoordinate communication between families, healthcare providers, and internal teams.\nMonitor each family's progress from initial enquiry or referral through to intake completion.\nIdentify outstanding requirements and follow up proactively to minimize delays.\nEnsure all information is recorded accurately in the company's CRM system.\nFollow established procedures and maintain confidentiality when handling sensitive client information.\nMinimum Requirements & Preferred Experience\nPrevious experience in administrative support, customer service, client intake, healthcare administration, or a similar role.\nStrong verbal and written English communication skills.\nConfidence handling inbound and outbound calls, follow-up emails, and professional correspondence.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple leads, clients, and outstanding documents simultaneously.\nComfortable working with email platforms, CRM systems, and digital documentation.\nAbility to work independently, follow established processes, and meet deadlines.\nA compassionate, patient, and service-oriented approach when working with families.\nExperience in healthcare, medical administration, patient coordination, admissions, or client onboarding will be an advantage. Direct ABA experience is beneficial but not essential if the candidate has strong transferable skills.\nRequired Software & Tools\nMicrosoft Outlook: Managing emails, responding to enquiries, sending documentation, and maintaining organized correspondence.\nCRM System: Recording family details, tracking leads, updating intake statuses, and documenting follow-up activities.\nDigital Documentation Tools: Managing intake forms, consent forms, and supporting paperwork.\nCandidates should be comfortable learning new software and navigating digital systems efficiently.\nEssential Skills & Competencies\nExcellent phone manner: Able to communicate warmly and professionally with parents, caregivers, and healthcare providers.\nEmpathy and patience: Understands that families may need guidance and reassurance when navigating the intake process.\nStrong follow-up skills: Persistent and proactive in contacting families and obtaining outstanding documentation.\nOrganization and attention to detail: Keeps accurate records and ensures important paperwork and follow-ups are not missed.\nProblem-solving: Identifies missing information, resolves administrative issues, and knows when to escalate concerns.\nTime management: Prioritizes tasks effectively while managing multiple active intakes.\n Professionalism and confidentiality: Handles sensitive information responsibly and maintains","description_format":"text","description_chars":4868,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-19T12:59:06Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","wave","win:early","comp:attention"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":19260,"is_top_pay":false},"html_url":"https://alion.io/job/reworks-solutions-intake-coordinator-2","json_url":"https://alion.io/job/reworks-solutions-intake-coordinator-2.json","meta":{"generated_at":"2026-10-21T23:52:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-intake-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-intake-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-intake-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-intake-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-intake-coordinator-2"}]}