{"id":2926050,"url":"https://alion.io/job/reworks-solutions-intake-coordinator-3","title":"Intake Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:33:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T23:48:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nWe are looking for a motivated, results-driven Intake Coordinator to join our client's growing team. This role is ideal for someone with previous sales or intake experience who excels at communicating with people, building relationships, and guiding prospective clients through an intake process.\nThe successful candidate will play an important role in managing incoming enquiries, understanding prospective clients' needs, following up on opportunities, and ensuring each enquiry is handled professionally and efficiently.\nWe are looking for someone who takes ownership, communicates confidently in English, and is motivated to deliver high-quality work. This person should be proactive, dependable, and comfortable working in a fast-paced environment where initiative, accountability, and attention to detail are essential.\nRequirements\nKey Responsibilities\n1. Intake and Enquiry Management\nManage incoming enquiries from prospective clients and respond promptly and professionally.\nGuide individuals through the intake process, ensuring they understand the next steps and required information.\nGather accurate information to determine suitability and eligibility in line with established criteria.\nMaintain clear and organised records of all enquiries, interactions, and intake outcomes.\nEnsure each enquiry is handled with care, professionalism, and attention to detail.\n2. Sales and Relationship Building\nEngage confidently with prospective clients and establish rapport through effective communication.\nAsk relevant questions to understand individual needs and identify appropriate next steps.\nExplain services, processes, and requirements clearly and accurately.\nFollow up consistently with prospective clients to maintain engagement and prevent opportunities from being lost.\nIdentify opportunities to improve conversion rates and ensure enquiries progress through the intake process.\n3. Communication and Follow-Up\nCommunicate clearly and professionally with prospective clients via phone, email, and other communication channels.\nManage follow-ups and outstanding enquiries to ensure nothing falls through the cracks.\nSet clear expectations and provide timely updates throughout the intake process.\nHandle questions and concerns confidently, escalating complex matters when necessary.\nMaintain a positive and professional experience for every person interacting with the business.\n4. Process Ownership and Administration\nTake ownership of enquiries from initial contact through to the appropriate next stage of the intake process.\nKeep intake records, trackers, and relevant systems accurate and up to date.\nFollow established procedures while identifying opportunities to improve efficiency.\nManage competing priorities while maintaining high standards of service and accuracy.\nTake initiative to resolve issues and ensure outstanding tasks are completed without constant supervision.\nMinimum Requirements\nPrevious experience in sales, client intake, admissions, lead management, or a similar customer-facing role is essential.\nExcellent English communication skills, both written and verbal.\nStrong confidence communicating with people over the phone and through written channels.\nDemonstrated ability to manage enquiries, conduct follow-ups, and guide people through a process.\nStrong organisational skills and attention to detail.\nA proactive, self-motivated approach with a strong sense of accountability.\nAbility to work independently and manage responsibilities in a remote environment.\nA strong work ethic and willingness to go the extra mile to deliver quality results.\nKey Skills and Competencies\nCommunication: Expresses ideas clearly, listens actively, and communicates confidently and professionally in English.\nSales and relationship building: Builds rapport, understands prospective clients' needs, and confidently guides conversations towards the appropriate next step.\nOwnership: Takes responsibility for the intake process, follows through on commitments, and ensures enquiries are handled properly.\nInitiative: Identifies what needs to be done and takes action without waiting for constant direction.\nOrganisation: Keeps records accurate, manages follow-ups, and ensures no enquiry or task is overlooked.\nDrive and motivation: Demonstrates ambition, a strong work ethic, and a genuine desire to perform well.\nQuality-focused mindset: Understands the importance of accuracy, professionalism, and consistently high standards.\nPerformance Expectations\nSuccess in this role will be measured by:\nQuality and professionalism of communication with prospective clients.\nResponsiveness to incoming enquiries.\nConsistency and effectiveness of follow-ups.\nAccuracy and completeness of intake records.\nAbility to move enquiries efficiently through the intake process.\nReliability, initiative, and ownership of responsibilities.\nOverall quality of work and contribution to the team's growth.","description_format":"text","description_chars":4922,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-20T13:33:52Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:1","wave","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-intake-coordinator-3","json_url":"https://alion.io/job/reworks-solutions-intake-coordinator-3.json","meta":{"generated_at":"2026-10-27T01:37:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to 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