{"id":3333222,"url":"https://alion.io/job/reworks-solutions-intake-coordinator-5","title":"Intake Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T12:41:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T17:34:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About The Role\n\nWe are looking for a highly organised, patient-focused Intake Coordinator to join our client's team and support families navigating the process of accessing healthcare services.\nThis role is ideal for someone with experience in medical reception, patient administration, healthcare customer service, case coordination or a similar healthcare environment. You will be responsible for collecting patient information, verifying documentation, coordinating appointments, following up on outstanding requirements and ensuring that cases progress smoothly through the appropriate processes.\nYou will communicate regularly with parents, caregivers and internal teams, providing clear guidance and compassionate support throughout the process.\nPrevious experience in Applied Behaviour Analysis (ABA) is not essential. The successful candidate will receive guidance on ABA terminology, US healthcare processes and the client's insurance and authorisation procedures.\nRequirements\nKey Responsibilities\nPatient Coordination and Administration\nCollect, review and maintain accurate patient and family information.\nVerify patient documentation and identify missing or incomplete information.\nCoordinate appointments and support the scheduling process.\nTrack individual cases and ensure outstanding requirements are followed up promptly.\nMaintain accurate and up-to-date patient records within the relevant systems.\nEnsure cases progress efficiently through the required administrative stages.\nPatient and Family Communication\nCommunicate professionally and compassionately with parents, caregivers and other relevant stakeholders.\nExplain administrative processes, documentation requirements and next steps clearly.\nRespond to enquiries via telephone, email and other communication channels.\nFollow up on outstanding information and documentation to prevent unnecessary delays.\nEscalate complex queries or issues to the appropriate team members.\nHealthcare Administration and Compliance\nSupport the collection and verification of information required for insurance and service authorisation processes.\nFollow established procedures for handling patient information and maintaining confidentiality.\nEnsure documentation is complete, accurate and stored appropriately.\nLearn and apply the client's healthcare workflows, insurance requirements and authorisation procedures.\nWork collaboratively with internal teams to resolve administrative bottlenecks and improve the patient experience.\nSystems and Reporting\nUse the client's ABA CRM and other relevant systems to manage patient information and track case progress.\nMaintain accurate records of communications, follow-ups and outstanding requirements.\nMonitor multiple cases simultaneously while meeting deadlines and service expectations.\nIdentify missing information or delays and take proactive steps to resolve them.\nRequirements and Qualifications\nPrevious experience in medical reception, patient administration, healthcare customer service, case coordination or a similar role.\nExperience working within a medical practice, hospital, medical aid administrator, managed healthcare provider, therapy practice or healthcare contact centre is advantageous.\nStrong telephone communication skills and professional written English.\nAbility to explain processes clearly, patiently and sensitively to parents and caregivers.\nExcellent organisational skills and the ability to manage multiple cases simultaneously.\nStrong attention to detail when collecting information, reviewing documentation and maintaining records.\nA proactive approach to follow-ups, with the ability to manage tasks independently and see them through to completion.\nConfidence using CRM platforms, patient management systems, email, spreadsheets and online scheduling tools.\nAbility to learn new systems, terminology and healthcare procedures.\nA reliable internet connection and a suitable remote working environment.\nAvailability to work Monday to Friday, 9:00 AM - 5:00 PM Eastern Time, including the seasonal daylight-saving time changes.\nPreferred Experience\nExposure to ABA, behavioural health, autism services, therapy practices or allied healthcare.\nExperience supporting patients or families through healthcare administration processes.\nFamiliarity with medical aid, insurance verification, treatment authorisations or referral coordination.\nExperience working with US-based healthcare providers or clients.\nPlease note: Previous ABA experience is not required. Candidates with strong transferable healthcare administration and patient coordination experience are encouraged to apply.\nSoftware and Tools\n Required: ABA CRM (training may be provided, depending on the system).\n Other tools: To be confirmed.\nWhat We're Looking For\nWe are looking for someone who is empathetic, dependable and highly organised, with a genuine commitment to helping families navigate healthcare processes. The ideal candidate communicates confidently, maintains professional and clear English, pays close attention to detail and takes ownership of follow-ups without needing constant reminders.\nIf you have a background in healthcare administration and enjoy helping people while keeping processes organised and moving forward, we'd love to hear from you.","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-27T12:41:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-10-27T19:42:44Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-intake-coordinator-5","json_url":"https://alion.io/job/reworks-solutions-intake-coordinator-5.json","meta":{"generated_at":"2026-10-27T19:42:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-intake-coordinator-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-intake-coordinator-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-intake-coordinator-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-intake-coordinator-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-intake-coordinator-5"}]}