{"id":4180746,"url":"https://alion.io/job/reworks-solutions-intake-coordinator-6","title":"Intake Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":41,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T17:24:38Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:24:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are looking for a highly organised, proactive and confident Intake Coordinator to manage incoming enquiries, support the client intake process and help convert prospective clients into active customers.\nThis role combines strong administrative coordination with client communication and sales. The successful candidate will be responsible for responding to enquiries, gathering information, guiding prospective clients through the intake process and ensuring consistent follow-up to keep opportunities moving forward.\nWe are open to candidates with previous sales experience, but this is not essential. A strong administrator with excellent communication skills, confidence on the phone and the ability to take initiative could be an excellent fit.\nRequirements\nKey Responsibilities\n1. Client Enquiries & Communication\nRespond promptly and professionally to incoming enquiries from prospective clients.\nContact prospective clients by phone, email and other communication channels.\nBuild rapport and establish trust with prospective clients.\nUnderstand client needs, answer questions and provide clear information about available services.\nEnsure all communication is professional, friendly and easy to understand.\n2. Intake Coordination & Administration\nGuide prospective clients through the intake and onboarding process.\nCollect, review and accurately record required client information.\nManage intake documentation, forms and administrative records.\nEnsure all required information is received and outstanding items are followed up.\nCoordinate appointments, next steps and relevant communication.\nMaintain accurate and up-to-date records in the relevant systems.\nManage multiple enquiries and administrative tasks efficiently.\n3. Sales & Lead Conversion\nTake ownership of incoming leads and ensure timely follow-up.\nEngage prospective clients and understand their needs.\nConfidently explain services and guide clients towards the next step.\nHandle questions, concerns and objections professionally.\nUse persuasive, relationship-focused communication to encourage prospective clients to move forward.\nFollow up consistently with interested leads to improve conversion rates.\nIdentify opportunities to move enquiries through the intake process and successfully convert them into clients.\n4. General Administrative Support\nProvide day-to-day administrative support related to client intake and coordination.\nKeep trackers, records and systems updated.\nMonitor outstanding tasks and ensure nothing falls through the cracks.\nIdentify administrative bottlenecks and take initiative to resolve them.\nSupport additional operational tasks as required.\nMinimum Requirements\nPrevious experience in administration, client coordination, customer service, sales or a similar role.\nExcellent spoken and written English communication skills.\nClear, confident and easily understood verbal communication.\nStrong organisational and administrative abilities.\nExcellent attention to detail and follow-through.\nConfident telephone manner and ability to engage professionally with clients.\nStrong initiative and willingness to take ownership of responsibilities.\nAbility to manage multiple tasks and priorities in a fast-paced environment.\nStrong computer literacy and ability to learn new systems quickly.\nAbility to work independently in a fully remote environment.\nAdvantageous Experience\nPrevious sales, telesales or lead-conversion experience.\nExperience in client intake, onboarding or customer coordination.\nHealthcare, medical administration or patient intake experience.\nExperience managing incoming enquiries and following up with prospective clients.\nFamiliarity with CRM systems, ATS platforms or client management software.\nIdeal Candidate Profile\nWe are looking for someone who is smart, quick-thinking, hardworking and naturally takes initiative.\nThe ideal candidate should be:\nAn excellent communicator: Well-spoken, articulate and confident when speaking with clients.\nProactive: Takes ownership, initiates follow-ups and doesn't wait to be reminded about tasks.\nHighly organised: Fast and efficient with administrative work while maintaining accuracy.\nPersuasive: Comfortable building relationships, handling objections and encouraging prospective clients to move forward.\nDiligent: Reliable, hardworking and committed to completing tasks properly.\nQuick to learn: Able to pick up new systems, processes and responsibilities quickly.\nResults-driven: Understands the importance of timely responses, consistent follow-up and successful lead conversion.\nImportant: Sales experience is a strong advantage, but not a deal-breaker. We are equally open to an excellent administrator with outstanding communication skills, confidence and the ability to take initiative. The ability to communicate clearly and be easily understood over the phone is essential.","description_format":"text","description_chars":4866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T17:24:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T19:28:46Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-intake-coordinator-6","json_url":"https://alion.io/job/reworks-solutions-intake-coordinator-6.json","meta":{"generated_at":"2026-11-12T19:28:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-intake-coordinator-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-intake-coordinator-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-intake-coordinator-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-intake-coordinator-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-intake-coordinator-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4180746}},{"tool":"search_jobs","arguments":{"company":"reworkssolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4180746},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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