{"id":3106158,"url":"https://alion.io/job/reworks-solutions-onboarding-specialist","title":"Onboarding Specialist","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T19:18:11Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T08:51:10Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Role\nWe are looking for a personable, tech-savvy Customer Onboarding & Software Support Specialist who enjoys learning new software and helping others use it confidently. You will work directly with clients, guiding them through onboarding, explaining how systems work, answering questions and providing ongoing support.\nYou do not need to be a software developer or an advanced IT specialist. We are looking for someone who learns new systems quickly, communicates exceptionally well and can explain technical processes in a simple, patient and professional way\nRequirements\nKey Responsibilities\nGuide new clients through the onboarding process and help them get started with relevant software platforms.\nLearn new software, digital tools and internal processes quickly.\nDemonstrate software features and explain how to use systems step by step.\nProvide friendly, professional customer support via phone, email and virtual meetings.\nAnswer client questions and help troubleshoot basic software or user issues.\nFollow up with clients to ensure they understand the system and feel comfortable using it.\nEscalate more complex technical issues to the appropriate team when necessary.\nMaintain accurate records of client interactions, onboarding progress and outstanding queries.\nBuild positive client relationships and deliver a smooth, professional onboarding experience.\nMinimum Requirements\nExcellent spoken and written English, with clear, confident and easily understood verbal communication.\nA professional, client-facing phone manner and the ability to communicate confidently with clients.\nStrong customer service and customer support skills.\nComfortable learning new software platforms, applications and digital tools.\nThe ability to explain processes clearly and teach others how to use software.\nStrong problem-solving skills and the ability to troubleshoot basic issues independently.\nPatience, empathy and a positive attitude when assisting clients who may be unfamiliar with technology.\nGood organisational skills, attention to detail and reliable follow-through.\nComfortable using video calls, email and other digital communication tools.\nAdvantageous Experience\nPrevious experience in customer onboarding, customer success, software support or client services.\nExperience training or demonstrating software to clients or colleagues.\nFamiliarity with healthcare, medical administration or healthcare-related platforms.\nExperience supporting international or US-based clients.\nExperience working in a SaaS, technology-enabled service or other client-facing environment.\nIdeal Candidate Profile\nThe ideal candidate is a confident communicator who can make clients feel comfortable and supported. They should be naturally helpful, patient and approachable, with the confidence to learn unfamiliar systems and then teach those systems to others.\nWe are prioritising communication, customer service, adaptability and the ability to learn and explain software over advanced technical qualifications or extensive IT experience.","description_format":"text","description_chars":3042,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T19:18:11Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":8,"expected_fill_days":40,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/reworks-solutions-onboarding-specialist","json_url":"https://alion.io/job/reworks-solutions-onboarding-specialist.json","meta":{"generated_at":"2026-10-31T10:16:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworks-solutions-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworks-solutions-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworks-solutions-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworks-solutions-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworks-solutions-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3106158}},{"tool":"search_jobs","arguments":{"company":"reworkssolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3106158},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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