{"id":3967761,"url":"https://alion.io/job/reworks-solutions-quality-assurance-administrative-coordinator","title":"Quality Assurance & Administrative Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T14:57:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T23:06:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nKennedy ABA is looking for a highly detail-oriented Healthcare Quality Assurance & Administrative Coordinator to support its growing healthcare operations.\nThis individual will be responsible for reviewing, checking and maintaining the accuracy and quality of healthcare-related documentation, administrative records and internal processes.\nThe role requires someone who genuinely enjoys structured, repetitive and detail-heavy work. You will regularly work with large amounts of information, navigate multiple software systems, identify inconsistencies, flag errors and ensure that information is complete, accurate and properly maintained.\nYou will work closely with internal teams, helping ensure that documentation, administrative processes and quality standards are consistently maintained.\nThis is not a traditional administrative role. We need someone who takes ownership of their work, enjoys getting into the finer details and understands that even the smallest oversight can have an impact in a healthcare environment.\nRequirements\nKey Responsibilities\n1. Quality Assurance & Documentation Review\nReview healthcare-related documentation, records and internal files to ensure information is accurate, complete and properly recorded.\nConduct detailed quality checks to identify missing information, inconsistencies, errors or incomplete documentation.\nVerify that records meet internal quality standards and established procedures.\nIdentify discrepancies and flag issues requiring correction or further investigation.\nTrack errors, document findings and follow up to ensure outstanding issues are resolved.\nMaintain consistency and accuracy across all documentation and administrative records.\n2. Healthcare Administration & Records Management\nAssist with maintaining and organising healthcare-related records and documentation.\nReview and update patient-related information within internal systems.\nEnsure records are properly maintained, organised and accessible to relevant team members.\nAssist with tracking documentation, outstanding requirements and administrative follow-ups.\nSupport the accurate processing and maintenance of healthcare administrative information.\nHandle confidential patient and family information with discretion and in accordance with applicable privacy requirements.\n3. Systems & Data Management\nWork across multiple healthcare platforms, CRM systems and internal databases.\nNavigate complicated software systems to retrieve, review, update and verify information.\nEnsure data is entered accurately and consistently across systems.\nIdentify discrepancies between different platforms and investigate or escalate them.\nAssist with maintaining trackers, spreadsheets, reports and administrative databases.\nAdapt quickly to new software, systems and internal workflows.\n4. Communication & Team Collaboration\nCommunicate clearly and professionally with internal team members regarding documentation errors, missing information and outstanding tasks.\nFollow up consistently with relevant departments to obtain corrections or missing information.\nEscalate issues that require further attention or clarification.\nProvide clear updates on completed quality checks, outstanding items and identified concerns.\nWork collaboratively with clinical and administrative teams to maintain smooth operational processes.\n5. Process Improvement & Operational Support\nIdentify recurring documentation errors, administrative gaps and opportunities to improve internal processes.\nAssist with maintaining quality checklists, procedures and tracking systems.\nEnsure tasks are completed accurately and within required timeframes.\nManage multiple priorities while maintaining a high level of attention to detail.\nSupport the team in maintaining efficient and consistent administrative and quality assurance processes.\nEssential Requirements\nPrevious experience in healthcare administration, quality assurance, medical administration, healthcare operations or a similar detail-intensive role.\nDemonstrated experience handling repetitive, tedious and highly detailed tasks.\nExceptional attention to detail and the ability to identify even minor discrepancies.\nStrong written and verbal English communication skills.\nComfortable working with complex software systems, databases and multiple platforms.\nStrong computer literacy and confidence working with digital records and spreadsheets.\nAbility to work independently while remaining an active and collaborative team member.\nAble to manage a fast-paced workload without compromising accuracy.\nStrong organisational skills and the ability to follow structured processes.\nProactive attitude with a willingness to take ownership of tasks and follow through until completion.\nPreferred Qualifications & Experience\nPrevious experience within a US healthcare environment would be advantageous.\nExposure to ABA therapy, behavioural healthcare or other allied healthcare services would be beneficial.\nExperience with medical records, clinical documentation or healthcare quality checks.\nCRM experience is a significant advantage.\nFamiliarity with healthcare administration, insurance documentation, authorisations or billing processes would be beneficial.\nExperience using healthcare management platforms, electronic health records (EHR) or practice management systems.\nNote: A BCBA or RBT certification is not a requirement for this position. The focus is on administrative accuracy, documentation quality, systems proficiency and operational support rather than providing clinical assessments or making clinical decisions.\nIdeal Candidate Personality\nWe are looking for someone who:\nIs exceptionally detail-oriented and naturally notices things others might overlook.\nGenuinely enjoys tedious, repetitive and structured work.\nTakes pride in accuracy and producing consistently high-quality work.\nIs eager to work, proactive and willing to get involved.\nIs a strong communicator who is comfortable following up and asking questions.\nCan work through complicated systems without becoming overwhelmed.\nIs organised, methodical and thorough.\nCan maintain concentration while working through large volumes of information.\nIs adaptable and comfortable working in a fast-paced environment.\nIs a dependable team player who takes accountability for their responsibilities.\nRed Flags\nSomeone who becomes easily bored or frustrated with repetitive tasks.\nCandidates who rush through work and overlook small details.\nPoor written communication or an inability to communicate issues clearly.\nIndividuals who require constant supervision or reminders to complete tasks.\nCandidates who struggle to navigate software or learn new systems.\nSomeone who avoids tedious administrative work or loses concentration easily.\nCandidates who are not proactive about identifying and addressing errors.","description_format":"text","description_chars":6840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & 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