{"id":702322,"url":"https://alion.io/job/reworkssolutions-finance-coordinator","title":"Insurance & Patient Finance Coordinator","company":{"id":685173,"name":"ReWorks Solutions","domain":"reworkssolutions.com","url":"https://alion.io/company/reworkssolutions","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0.083,"time_to_fill_p50_days":43,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35100,"max":45000,"currency":"ZAR","period":"month","gross":null,"usd_annual":33348},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-05T10:32:54Z","board_verified":false,"closed_at":"2026-11-05T10:32:54Z","days_open":69,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":69},"description":"Job Title: Insurance & Patient Finance Coordinator\nLocation: South Africa\nJob Type: Full-Time, Remote\nWorking Hours: US Hours (9am-5pm EST)\nSalary: R35,100- R45,000\nAbout the Role\nWe are looking for a highly organised, detail-oriented and people-focused Insurance & Patient Finance Coordinator to support a US-based healthcare organisation operating skilled nursing facilities.\nWhile the role includes a finance component, this is not a traditional accounting, bookkeeping or Accounts Receivable position.\nThe role sits at the intersection of healthcare insurance, patient administration, case coordination and family communication. You will help patients and their families understand insurance coverage, documentation requirements and changes, while ensuring that all administrative information is accurately captured and followed up.\nA significant part of the role involves communicating directly with patients and family members, sometimes in difficult or emotionally sensitive situations. Strong communication skills, patience, empathy and the ability to explain complex information clearly are therefore essential.\nExtensive training will be provided on US healthcare insurance, including Medicare and Medicaid. Previous US healthcare insurance experience is highly advantageous, but candidates who can learn complex processes quickly and apply them accurately will also be considered.\nRequirements\nKey Responsibilities\nInsurance & Patient Coordination\nSupport patients and families through healthcare insurance processes, changes and requirements.\nAssist with navigating Medicare, Medicaid and other applicable insurance structures.\nExplain insurance outcomes, changes, authorisation requirements and next steps clearly.\nAct as a link between patients, families, insurance providers and internal healthcare teams.\nFollow up with patients and family members to obtain required information, documentation or consent.\nAssist with payment-related conversations and collection processes where required.\nInvestigate insurance queries and discrepancies and coordinate the appropriate resolution.\nIdentify and follow up on cases requiring additional documentation, approval or action.\nPatient & Family Communication\nCommunicate with patients and families by phone and email.\nExplain complex insurance or administrative information in a clear and easy-to-understand way.\nHandle difficult, frustrated or emotional callers calmly and professionally.\nDe-escalate challenging conversations while remaining focused on resolving the issue.\nBuild trust and maintain professional relationships with patients and families.\nFollow up consistently when information, documentation or action is outstanding.\nAdministration & Case Coordination\nMaintain accurate patient records, insurance information and supporting documentation.\nCapture and update high volumes of information accurately.\nProcess insurance changes and related documentation.\nIdentify patients who may qualify for insurance transitions or other programmes.\nDetermine whether patients are able to provide consent and coordinate with family members or authorised representatives where required.\nTrack outstanding documentation, approvals and follow-ups across multiple facilities.\nManage multiple patient cases and priorities simultaneously.\nComplete repetitive, process-driven administrative tasks while maintaining a high level of accuracy.\nWhat We're Looking For\nThe ideal candidate will have a strong combination of people skills, administrative ability, attention to detail and the ability to learn complex processes.\nYou should have:\nExcellent verbal and written English communication skills.\nStrong interpersonal skills and confidence communicating with patients and families.\nThe ability to remain calm and professional when dealing with upset or demanding callers.\nStrong logical thinking and problem-solving ability.\nThe ability to understand and retain detailed processes, rules and different insurance scenarios.\nStrong administrative and data-entry skills.\nExcellent attention to detail and accuracy.\nThe ability to manage high-volume, repetitive administrative work.\nStrong follow-up skills and the confidence to obtain outstanding information when necessary.\nThe ability to manage multiple cases, priorities and facilities simultaneously.\nConfidence learning new systems, software and processes.\nHighly Advantageous Experience\nHealthcare, medical administration or patient coordination experience.\nExperience working with medical aids, healthcare insurance or medical claims.\nExperience within a medical practice, hospital, nursing facility, rehabilitation facility or similar healthcare environment.\nExposure to US healthcare, Medicare or Medicaid.\nExperience communicating directly with patients, families or insurance providers.\nMedical aid coordination or patient accounts experience.\nMedical billing or insurance coordination experience.\nCollections experience within a healthcare environment.\nA finance or accounting degree is not required.\nThe Type of Person Who Will Succeed\nThis role will suit someone who enjoys both people and process.\nYou should be comfortable spending part of your day working through patient information, insurance changes, documentation and administrative tasks, and another part of your day speaking directly with patients and families.\nYou will receive extensive training and ongoing support, but you need to be comfortable absorbing detailed information, understanding the reasoning behind different scenarios and confidently applying what you have learned.\nPatience, resilience, emotional maturity and strong follow-through are important. You should be able to handle a difficult conversation professionally, work through the issue and move on to the next case without losing focus.\nThis is a hands-on coordination role for someone who is organised, highly trainable, comfortable with complexity and genuinely good with people.\nThinking of applying? Here's the inside scoop.\nLet us walk you through the next steps.\nStep 1 - Complete Your Application\nFill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.\nStep 2 - The First Look (One-Way Video Interview)\nThis is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!\nWhy do we ask for a video?\nBecause a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:\nHow you communicate and connect with people.\nHow you present yourself professionally.\nOther opportunities you might be an even better fit for (bonus surprises!).\nThink of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.\nHeads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel-make it count!\nStep 3 - Let's Actually Talk\nA Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.\nStep 4 - The Fine Print, Made Fun\nWe break down what it's like working as an independent contractor-hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.\nStep 5 - Matchmaking Time\nOur Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.\nStep 6 - Showtime\nGot shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way-with a Reworks teammate right there facilitating.\nStep 7 - The Verdict\nWe chase feedback the second it lands and keep you in the loop.\n Fraud Disclaimer:ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.","description_format":"text","description_chars":8259,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-11T03:11:33Z"},{"event":"open","at":"2026-10-12T08:20:13Z"},{"event":"close","at":"2026-11-05T10:32:54Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":33348,"is_top_pay":false},"html_url":"https://alion.io/job/reworkssolutions-finance-coordinator","json_url":"https://alion.io/job/reworkssolutions-finance-coordinator.json","meta":{"generated_at":"2026-11-07T11:58:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685173},"rest":"https://alion.io/mcp/rest/get_company?id=685173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freworkssolutions-finance-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freworkssolutions-finance-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freworkssolutions-finance-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reworkssolutions-finance-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freworkssolutions-finance-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":702322}},{"tool":"search_jobs","arguments":{"company":"reworkssolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":702322},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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