{"id":3017584,"url":"https://alion.io/job/rewst-customer-success-manager","title":"Customer Success Manager","company":{"id":179603,"name":"Rewst","domain":"rewst.io","url":"https://alion.io/company/rewst","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-21T16:25:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T03:42:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Description:\nRewst is a tool designed for Managed Service Providers (MSPs) to streamline and automate their processes, saving valuable time and effort. Our platform helps MSPs achieve big automation wins, resulting in increased productivity and efficiency. We value the flexibility of remote work and enjoy opportunities to collaborate in person on occasion.\nLocation: United States\nTime Zone: Pacific Time\nPosition Overview:\nAs a Customer Success Manager, you will play a vital role in driving customer satisfaction and ensuring the success and retention of our clients. You will be responsible for building strong relationships with customers, understanding their needs, and proactively supporting them throughout their journey with our product. Your ability to effectively communicate, troubleshoot, and collaborate will be essential in achieving customer satisfaction and driving business growth.\nResponsibilities:\nDevelop and maintain strong relationships with a portfolio of assigned customers, serving as the primary point of contact for their success-related needs.\n\nUnderstand customer goals, objectives, and desired outcomes to align with our products and services, ensuring maximum value realization.\n\nActively engage with customers through regular communication, including onboarding, check-ins, and business reviews, to understand their challenges and provide solutions.\n\nServe as a customer advocate within the company, working closely with cross-functional teams (sales, product, and support) to resolve customer issues and address their needs effectively.\n\nIdentify expansion opportunities within the customer base by understanding their business requirements and promoting relevant product offerings.\n\nMonitor customer health metrics, usage patterns, and customer feedback to proactively identify areas for improvement and address any potential risks or concerns.\n\nProvide product training and support to customers, ensuring they have the knowledge and resources to fully utilize our solutions.\n\nStay up to date with industry trends, best practices, and new product features to effectively consult and educate customers on maximizing their ROI.\n\nCollaborate with the sales team to support upselling and renewal activities, providing insights and recommendations based on customer usage and engagement.\n\nContribute to the continuous improvement of customer success strategies, processes, and resources to enhance overall customer experience.\n\nComplete Rewst Foundations Certification or show comparable knowledge of the Rewst platform.\n\nRequirements:\n3+ years of experience in a customer-facing role (Customer Success, Account Management, Support, or Onboarding) in a SaaS or MSP-related environment.\n\nBachelor's degree in business administration, computer science, or a related field. Relevant work experience will also be considered.\n\nProven experience in a customer-facing role, such as customer success, account management, or consulting, preferably within a technology or SaaS company.\n\nCluck U Certification in Rewst Foundation\n\nExcellent interpersonal and communication skills, with the ability to build rapport and trust with diverse customer stakeholders.\n\nStrong problem-solving and critical-thinking abilities, with the capacity to analyze complex situations and provide creative solutions.\n\nResults-oriented mindset with a focus on driving customer satisfaction and achieving business goals.\n\nTechnical aptitude and the ability to quickly learn and understand complex software applications.\n\nSelf-motivated and proactive, with the ability to work independently and as part of a team in a fast-paced, startup environment.\n\nStrong organizational and project management skills, with the ability to prioritize and manage multiple customer accounts simultaneously.\n\nFamiliarity with customer success platforms, CRM systems, and other relevant tools is a plus.\n\nA passion for technology and a desire to stay abreast of industry trends and advancements.\n\nWhy Join Us:\nOpportunity to make a significant impact in a fast-growing startup environment\n\nCollaborative and inclusive culture that values creativity, diversity, and innovation\n\nCompetitive compensation package, including equity options and benefits\n\nFlexible work arrangements and a supportive work-life balance","description_format":"text","description_chars":4298,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-21T17:00:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/rewst-customer-success-manager","json_url":"https://alion.io/job/rewst-customer-success-manager.json","meta":{"generated_at":"2026-10-23T04:16:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6954,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179603},"rest":"https://alion.io/mcp/rest/get_company?id=179603"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frewst-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frewst-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frewst-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rewst-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frewst-customer-success-manager"}]}