{"id":472035,"url":"https://alion.io/job/rex-software-account-manager","title":"Account Manager","company":{"id":60583,"name":"Rex Software","domain":"rexsoftware.com","url":"https://alion.io/company/rex-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-17T08:11:31Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"About Rex RealTrust\nRex RealTrust is part of the Rex, Cirrus8 and RealTrust Group, delivering trusted commercial property accounting and property management solutions to agencies across Australia.\nWe partner with commercial property agencies to provide reliable trust accounting, property management support and operational expertise, allowing our clients to focus on growing their business while we take care of the day-to-day financial and operational administration. Our reputation is built on consistency, accuracy and a genuine commitment to exceptional client service.\nAbout the Role\nAs an Account Manager at Rex RealTrust, you will own the end-to-end lifecycle of your client portfolio, from onboarding through to long-term relationship management and service optimisation.\nReporting to the Operations Manager, you will work closely with Team Leads, Trust Accountants and Property Management Assistants to ensure clients receive a consistent, high-quality service. Acting as the primary point of contact for your clients, you will build trusted relationships, proactively identify risks and opportunities, coordinate resources across the operational teams and drive continuous improvement to ensure every client receives exceptional service.\nThis is a hands-on, commercially focused role suited to someone with extensive experience in commercial property management who enjoys partnering with clients, improving processes and helping teams deliver outstanding outcomes.\nWhat You’ll Be Responsible For\nClient Onboarding\nLead the onboarding of new clients, ensuring a smooth transition into Rex RealTrust systems and processes\nUnderstand existing client workflows and align them with Rex RealTrust best practice\nPartner with Trust Accountants and Property Management Assistants during the first two to four weeks (depending on complexity) to establish strong foundations\nClient Relationship Management\nAct as the primary relationship manager for assigned clients\nSchedule regular client check-ins (weekly during onboarding, transitioning to monthly once embedded)\nConduct client visits where appropriate to strengthen partnerships\nMonitor service satisfaction and gather client feedback\nDevelop and deliver quarterly business review meetings\nTeam Collaboration & Oversight\nPartner with Team Leads to ensure Trust Accountants are meeting client expectations\nProvide structured feedback to Team Leads and support quality assurance escalations\nWork with the Training Manager to identify capability gaps and training needs\nDeliver occasional group training sessions to uplift capability across teams\nManage workload and portfolio allocation across Team Leads, Trust Accountants and Property Management Assistants to ensure balanced and efficient resourcing\nFacilitate regular team segment meetings to track performance and workforce effectiveness\nFeedback, Reporting & Continuous Improvement\nAct as the central feedback link between clients, operations and leadership\nEscalate recurring issues and risks in a timely and considered way\nProvide regular reporting on client health, risks and opportunities\nEnsure client satisfaction feedback and insights drive tangible service improvements\nWhat Success Looks Like\nStrong, long-term client relationships\nHigh levels of client retention and satisfaction\nOnboarding delivered within agreed service timeframes\nEfficient, productive teams with balanced workloads\nClear escalation pathways and proactive issue resolution\nOngoing improvements in service quality and team capability\nWhat We’re Looking For\nDemonstrated commercial property management experience using Cirrus8.\nProven experience in both Commercial Property Management and Trust Accounting.\nStrong understanding of commercial property operations, trust accounting processes and industry legislation.\nExcellent client relationship and stakeholder management skills.\nOutstanding verbal and written communication skills.\nConfidence leading client meetings, presentations and training sessions.\nStrong organisational skills with the ability to manage multiple priorities and client portfolios.\nA proactive, solutions-focused mindset with excellent problem-solving ability.\nCommercial awareness and a commitment to delivering exceptional client outcomes.\nWhy Join Rex RealTrust?\nBe part of a growing, trusted group supporting property agencies across Australia\nPlay a key role in shaping client experience and driving operational excellence\nWork closely with engaged leaders and collaborative, supportive teams\nEnjoy a competitive salary plus an incentive program that rewards performance and contribution\nMake a meaningful impact for clients, your team and the wider 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