{"id":3503273,"url":"https://alion.io/job/rexel-customer-care-key-account-coordinator","title":"Customer Care / Key Account Coordinator","company":{"id":4778,"name":"Rexel","domain":"rexel.com","url":"https://alion.io/company/rexel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":65,"ghost_share":0,"stale_share":0.969,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moorabbin, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T04:07:05Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T02:26:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join a leading global electrical wholesaler\nSupport key national customers, suppliers and Rexel’s branch network\nBuild your career in a collaborative, customer-focused team\nFlexible work arrangements may be available for the right candidate\nRexel Australia is a leading electrical wholesaler, helping customers access the products, expertise and service they need to power homes, businesses and communities. As part of the global Rexel Group, with more than 1,900 branches across 17 countries, we are committed to delivering customer value, operational excellence and a cleaner energy future.\n We are seeking an experienced and highly organised Customer Care / Key Account Coordinator to join our National Customer Engagement Team, based in Moorabbin.\nThis is not a typical customer service position. You will support a portfolio of key national accounts and play an important coordination role between customers, suppliers, National Key Account Managers and Rexel branches across Australia.\nTo succeed, you will bring relevant experience from the electrical wholesale, trade supply or a similar distribution environment, along with confidence communicating with suppliers and internal stakeholders to resolve issues and keep orders moving.\nAbout the role\nAs a key contact for national customers, you will provide responsive, solutions-focused support across orders, quotes, deliveries, product enquiries and account requirements.\nYou will need to be comfortable managing multiple priorities in a fast-paced environment, communicating clearly with a broad internal network and working closely with suppliers to secure the right information, products and outcomes for customers.\nKey responsibilities\nProvide exceptional day-to-day support to a portfolio of national customer accounts\nCoordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently\nLiaise regularly with Rexel branches, National Key Account Managers, suppliers and other internal teams\nBuild strong working relationships with suppliers to obtain pricing, product availability, lead times and technical or order-related information\nFollow up outstanding orders, backorders, delivery issues and customer queries through to resolution\nSupport warm sales conversations, identify opportunities within existing accounts and help drive customer growth\nMaintain accurate customer, order and account records within internal systems\nPrepare reporting and customer information using Excel, PowerPoint and other business tools\nUse initiative to resolve issues, improve processes and deliver a positive customer experience\n About you\nYou are a confident communicator who understands the pace and expectations of electrical wholesale or trade distribution. You can build rapport with a wide range of people, from branch teams and suppliers to account managers and national customers, and you know the importance of following through.\nYou will ideally bring:\nPrevious experience in electrical wholesale, trade supplies, distribution or a comparable industry\nDemonstrated experience dealing directly with suppliers, including product, pricing, availability and delivery enquiries\nExperience in customer care, internal sales, account support, sales coordination or customer service\nExcellent communication and relationship-building skills, both written and verbal\nThe ability to work effectively with stakeholders across a large branch and business network\nStrong attention to detail, organisation and the ability to manage competing priorities\nA proactive, solutions-focused approach to resolving customer and operational issues\nConfidence using Microsoft Office, particularly Excel, Outlook and PowerPoint\nExperience using the PRONTO ERP system will be highly regarded\nA collaborative approach and genuine commitment to outstanding customer outcomes\n At Rexel, you will join a business that invests in its people and supports career development. We offer:\nA supportive, collaborative and inclusive team environment\nGenuine learning, development and internal career opportunities\nAccess to the SkillUp learning platform and mentoring programs\nFlexible work arrangements, including potential work-from-home options where appropriate\nRecognition and reward programs, including the KUDO$ rewards and discounts platform\nPaid parental leave\nWellbeing support and birthday leave\nOpportunities to contribute to community and sustainability initiatives\nA global business with broad career pathways and potential mobility opportunities\nRexel Australia is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds.\nIf you have electrical wholesale or trade distribution experience, enjoy working with suppliers and customers, and are looking for a role where communication and coordination skills make a real impact, we would love to hear from you.\n#powerupyourcareer","description_format":"text","description_chars":4918,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Mentoring programs","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-30T04:39:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/rexel-customer-care-key-account-coordinator","json_url":"https://alion.io/job/rexel-customer-care-key-account-coordinator.json","meta":{"generated_at":"2026-10-31T06:14:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4778},"rest":"https://alion.io/mcp/rest/get_company?id=4778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frexel-customer-care-key-account-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frexel-customer-care-key-account-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frexel-customer-care-key-account-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rexel-customer-care-key-account-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frexel-customer-care-key-account-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3503273}},{"tool":"search_jobs","arguments":{"company":"rexel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3503273},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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