{"id":1884744,"url":"https://alion.io/job/rey-lenferna-supervisor-service","title":"Supervisor - Service","company":{"id":3898413,"name":"Rey & Lenferna","domain":"reylenferna.com","url":"https://alion.io/company/rey-and-lenferna","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Louis, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":null,"sample_n":20315},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-01T00:00:00Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Supervisor - Service\nRey & Lenferna Ltd is a recognised institution in Trading, Mechanical, Electrical and Plumbing (MEP) projects as well as in the Automotive Aftermarket and presently holds over 50 exclusive brand representations.\nThe company’s engagement is to provide customised and innovative integrated solutions to its clients, with a focus on customer service.\nJob Profile\nWe are looking for a dynamic Supervisor - Service who shall coordinate\nand supervise the workshop and on-customer sites activities (Installation,\nCommissioning, Maintenance, Diagnostic and Repairs of Products) by leading a\nteam of Technicians efficiently and profitably whilst ensuring highest quality\nstandards and complete customer satisfaction within approved budget.\n\nRole & Responsibilities\nCoordinate\nwith Sales Team, Sales Coordinator & Customers to organise and plan the\nresources for the timely execution of jobs as per priorities and deadline.\nPrepare and\nissue service providers agreement and ensure signature of concerned parties. \nDevelop and\nimplement solutions necessary to ensure increased customer satisfaction.\nWork in\ncollaboration with the tendering team for the preparation of tenders and\nquotations.\nEstablish,\ndevelop and maintain positive business and customer relationships.\nEnsure that\ncustomers' requests are being handled and interventions being attended to.\nAttend\nquickly to emergency call on equipment repair issues, as well as to after work\nhour calls.\nAny other\nduties as assigned by the HOD.\nQualifications & Experience\nSC, NTC 3\nin Refrigeration / Electrical / Plumbing / Electronic or any relevant\nqualification.\nAt least 5\nyears of working experience. \nKnowledge, Skills &\nAttitude\n\nThorough\nunderstanding of the Business Acumen. \nAbility to\ncommunicate clearly and effectively with all stakeholders (employees,\ncolleagues, contractors, consultants and clients).\nEffective\norganizational skills. \nStrong\nleadership skills.\nConflict\nresolution skills.\n\nLocation: Royal Road, Camp Benoit, Petite Riviere\nManagement reserves the right to call only the best candidates for an interview. 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