{"id":946011,"url":"https://alion.io/job/rfa-client-relationship-manager-copy","title":"Client Relationship Manager","company":{"id":19768,"name":"Rfa","domain":"rfa.com","url":"https://alion.io/company/rfa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":232000,"period":"year","method":"role_country_seniority_unknown","sample_n":4100},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:01:27Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-17T10:55:08Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA’s competition and best practices, they will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.\nResponsibilities\nProactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media.\nGain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.\nDevelop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.\nLiaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.\nPlan and lead presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.\nCollaborate across departmental lines to promote outstanding client service.\nNegotiate contractual terms and conditions including price, payment terms and deliverables.\nMaintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.\nAble to work under pressure and meet deadlines (willingness to work extra hours when needed).\nBe the point of contact when handling escalation requests.\nAttend network and client event functions during and after business hours.\nQualifications\nAccount Management/Client Development experience in a consultative, solution-based environment.\nMust have project management experience including cost management and basic accounting calculations.\nAble to review and track new opportunities for the organization.\nSolid understanding of Technology required (cloud, storage, infrastructure, and desktop).\nExcellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.\nAble to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.\nStrong business, organizational, and verbal and written communication skills.\nAble to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.\nHigh degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)\nBachelor’s degree or equivalent level of experience","description_format":"text","description_chars":2893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-15T20:47:47Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.505,"p_room":0.55,"age_days":31,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/rfa-client-relationship-manager-copy","json_url":"https://alion.io/job/rfa-client-relationship-manager-copy.json","meta":{"generated_at":"2026-10-17T11:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19768},"rest":"https://alion.io/mcp/rest/get_company?id=19768"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frfa-client-relationship-manager-copy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frfa-client-relationship-manager-copy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frfa-client-relationship-manager-copy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rfa-client-relationship-manager-copy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frfa-client-relationship-manager-copy"}]}