{"id":4253031,"url":"https://alion.io/job/rh-client-services-associate","title":"Client Services Associate","company":{"id":1787572,"name":"RH","domain":"rh.com","url":"https://alion.io/company/rh-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"C","score":69,"open_postings":160,"ghost_share":0.513,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:37:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T12:04:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.\nThe RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.\nAt RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.\nClient Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.\nYOUR RESPONSIBILITIES\nLive Our Vision, Values and Beliefs every day\nGreet and welcome RH Clients and assist with any questions or concerns\nAssist in connecting clients with the right Associates based on their purchase needs\nAssist and communicate with clients in the Gallery, over the phone and through email\nProvide an elevated level of client services support to Gallery Partners to resolve client concerns\nBecome well-versed on RH product and offerings \nCreate a luxury service experience in every interaction\nExhibit broad understanding of the organization\nOUR REQUIREMENTS\nCustomer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred\nAbility to recognize and respond to multiple priorities\nStrong organizational and time management skills\nStrong verbal and written communication skills\nCommitment to quality, detail focused on all levels\nPeople and relationship-driven\nCommitment to quality, detail-focused on all levels\nProficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications\nOUR PHYSICAL REQUIREMENTS\nAbility to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques\nAbility to maneuver effectively around gallery floor, stock room and office\nPosition entails prolonged standing, twisting, stooping, kneeling, squatting, bending and 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