{"id":1882041,"url":"https://alion.io/job/rheinmetall-3rd-line-it-support-engineer","title":"3rd line IT Support Engineer","company":{"id":176593,"name":"Rheinmetall","domain":"rheinmetall.com","url":"https://alion.io/company/rheinmetall","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":84,"open_postings":159,"ghost_share":0,"stale_share":0.447,"repost_share":0.019,"time_to_fill_p50_days":60,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Telford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T01:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-14T10:33:59Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Position BackgroundA vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Telford location (RBSL). The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.\nReporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the critical 3rd line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division.\nThe primary location for this role is our Telford Manufacturing facility, with occasional UK travel required to support our other RDUK sites.\nPosition Responsibilities:\nInsourcing & Transition Support: Provide the high-level technical expertise required to successfully migrate services from the outsourced vendor to the internal IM&T team.\n3rd Line Escalation: Act as the ultimate internal technical authority for resolving complex systems incidents and supporting the escilations to our 3rd party vendors where required.\nTelford Site Support: Manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Telford Manufacturing facility\nCross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.\nContinuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.","description_format":"text","description_chars":1665,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Armored Vehicles","Defense Manufacturing","Ammunition"],"lifecycle":[{"event":"open","at":"2026-10-05T00:15:58Z"},{"event":"close","at":"2026-10-05T05:01:21Z"},{"event":"reopen","at":"2026-10-05T10:12:46Z"},{"event":"close","at":"2026-10-05T13:05:21Z"},{"event":"reopen","at":"2026-10-05T18:31:10Z"},{"event":"close","at":"2026-10-06T13:14:57Z"},{"event":"reopen","at":"2026-10-06T16:19:45Z"},{"event":"close","at":"2026-10-06T21:57:03Z"},{"event":"reopen","at":"2026-10-07T00:40:02Z"},{"event":"close","at":"2026-10-07T15:08:47Z"},{"event":"reopen","at":"2026-10-07T20:39:05Z"},{"event":"close","at":"2026-10-08T01:53:26Z"},{"event":"reopen","at":"2026-10-08T07:04:11Z"},{"event":"close","at":"2026-10-08T09:59:23Z"},{"event":"reopen","at":"2026-10-08T15:40:04Z"},{"event":"close","at":"2026-10-10T21:06:48Z"},{"event":"reopen","at":"2026-10-11T04:51:42Z"},{"event":"close","at":"2026-10-11T16:48:09Z"},{"event":"reopen","at":"2026-10-11T23:44:52Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":30,"expected_fill_days":60,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/rheinmetall-3rd-line-it-support-engineer","json_url":"https://alion.io/job/rheinmetall-3rd-line-it-support-engineer.json","meta":{"generated_at":"2026-10-14T11:58:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176593},"rest":"https://alion.io/mcp/rest/get_company?id=176593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frheinmetall-3rd-line-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frheinmetall-3rd-line-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frheinmetall-3rd-line-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rheinmetall-3rd-line-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frheinmetall-3rd-line-it-support-engineer"}]}