{"id":3037716,"url":"https://alion.io/job/rhino-tool-house-help-desk-technician","title":"Help Desk Technician","company":{"id":3868799,"name":"Rhino Tool House","domain":"rhinotoolhouse.com","url":"https://alion.io/company/rhinotoolhouse","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":67,"open_postings":20,"ghost_share":0.55,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Livonia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:24:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T02:16:27Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"Help Desk Technician\nAbout Rhino Tool House\nOur mission is to identify and deliver the world's most innovative industrial solutions. We provide superior service, local expertise, and a high degree of responsiveness to empower our customers to be more productive, build a better-quality product, and maintain a safe environment for their workers.\nPosition Summary\nA help desk technician is the first point of contact for technology support across the organization. This role resolves user issues quickly and courteously, keeps employees productive, and escalates complex problems to the appropriate team. A help desk technician also supports the security and consistency of our systems by following established processes and documenting what they learn.\nJob Duties & Responsibilities\nUser Support\nServe as the first point of contact for employee technology requests and incidents by phone, email, chat, and in person.\nDiagnose and resolve hardware, software, network, and account issues for desktops, laptops, mobile devices, and printers.\nProvide account support including password resets, multi-factor authentication enrollment, and access requests.\nEscalate unresolved or complex issues to senior IT staff or vendors with clear, complete documentation.\nFollow up with users to confirm issues are fully resolved.\nTechnology Administration\nSet up, configure, and deploy new computers, mobile devices, and peripherals.\nOnboard and offboard users, including account creation, license assignment, and equipment handling.\nAssist with software installation, patching, and updates using our endpoint management tools.\nMaintain accurate hardware and software inventory records.\nSupport conference rooms, collaboration tools, and audio/visual equipment.\nSecurity & Compliance\nFollow IT security policies and procedures when handling accounts, devices, and data.\nRecognize and report suspected phishing, malware, and other security incidents promptly.\nSupport security awareness efforts and help users practice safe computing.\nDocumentation & Process\nLog, track, and prioritize all requests in the ticketing system, keeping records current and accurate.\nCreate and update knowledge base articles and how-to guides.\nIdentify recurring issues and recommend improvements to reduce future support requests.\nCollaboration & Communication\nCommunicate clearly and patiently with users of all technical skill levels.\nWork with other IT team members and locations to share knowledge and coordinate support.\nCoordinate with external vendors and service providers as needed.\nKnowledge, Skills and Abilities\nStrong customer service, teamwork, and communication skills\nStrong troubleshooting and problem-solving skills\nWorking knowledge of the Windows operating system and common business applications\nFamiliarity with Microsoft 365, Entra ID (Azure AD), Exchange Online, and Intune is preferred\nPowerShell scripting ability for Intune, including deploying scripts and remediations to managed devices\nBasic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi\nExperience with a ticketing or service management system is a plus\nAbility to lift up to 40 pounds and work at multiple company locations as needed\nCompetencies Required\nDelivers courteous, service-oriented support\nPrioritizes and manages multiple requests effectively\nCommunicates clearly with both technical and non-technical audiences\nLearns new technologies and skills quickly\nExercises good judgment and handles confidential information responsibly\nMinimum Qualifications\nHigh school diploma or equivalent; an associate's degree or technical certification (such as CompTIA A+) in Information Technology or a related field is preferred\nA minimum of 1 year of experience in a help desk, desktop support, or similar IT role, or equivalent education\nProof of eligibility to work in the U.S.\nCompensation/Other Considerations\nBase salary as appropriate\nHealth, 401k and other benefits\nLimited travel between locations","description_format":"text","description_chars":3976,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Marketplaces","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-21T21:51:09Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.554,"p_room":0.9,"age_days":14,"expected_fill_days":24,"reasons":["conf:3","stale_co","win:mid","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/rhino-tool-house-help-desk-technician","json_url":"https://alion.io/job/rhino-tool-house-help-desk-technician.json","meta":{"generated_at":"2026-11-05T07:57:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868799},"rest":"https://alion.io/mcp/rest/get_company?id=3868799"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frhino-tool-house-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frhino-tool-house-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frhino-tool-house-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rhino-tool-house-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frhino-tool-house-help-desk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3037716}},{"tool":"search_jobs","arguments":{"company":"rhinotoolhouse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3037716},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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