{"id":306776,"url":"https://alion.io/job/rho-account-manager","title":"Account Manager","company":{"id":174579,"name":"Rho","domain":"rho.co","url":"https://alion.io/company/rho-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0.381,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-29T02:00:04Z","employer_posted_date":"2026-04-29","last_verified_at":"2026-11-02T06:32:25Z","board_verified":true,"closed_at":null,"days_open":187,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":187},"description":"About Us\nRho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.\nAbout the Role\nWe're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.\nResponsibilities\nManage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.\n\nStrategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.\n\nBuild and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services.\n\nGuide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.\n\nTrack and report key account metrics, such as revenue growth, retention, and customer satisfaction.\n\nIdentify upsell opportunities and deliver consultative value.\n\nKey attributes\nSelf-motivated with impeccable interpersonal and communication skills.\n\nBias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed.\n\nA high degree of comfort with drawing insights from analytics reports.\n\nA valued team member who upholds Rho’s mission and professional values.\n\nQualifications\n2+ years of professional experience in a client-facing Customer Success role\n\nHas experience managing large-scale implementations with 50+ users\n\nStrong written and verbal communication skills\n\nA track record of managing a large portfolio of clients efficiently and at scale\n\nPrior experience working in B2B SaaS, high-growth preferable\n\nBA degree or higher\n\nPrior background in accounting, finance, cards, or payment is preferred\n\nOur people are our most valuable asset. This role is based out of our San Francisco or NYC office, with an OTE of $125,000 to $145,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.\nDiversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.","description_format":"text","description_chars":3396,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-05T15:32:10Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.233,"p_room":0.28,"age_days":187,"expected_fill_days":40,"reasons":["conf:3","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/rho-account-manager","json_url":"https://alion.io/job/rho-account-manager.json","meta":{"generated_at":"2026-11-02T10:31:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14574,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174579},"rest":"https://alion.io/mcp/rest/get_company?id=174579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frho-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frho-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frho-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rho-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frho-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":306776}},{"tool":"search_jobs","arguments":{"company":"rho.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":306776},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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