{"id":306667,"url":"https://alion.io/job/rho-client-engagement-manager","title":"Client Engagement Manager","company":{"id":174579,"name":"Rho","domain":"rho.co","url":"https://alion.io/company/rho-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0.381,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-04T13:25:23Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-28T03:45:28Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":83},"description":"About Us\nRho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.\nAbout the Role\nAs a Client Engagement Manager at Rho, you will be pivotal in ensuring a smooth and efficient onboarding process for our clients, helping them harness the full potential of our comprehensive product suite. This role places you at the heart of Rho rapid growth trajectory, surrounded by a team that is enthusiastic about our customers and passionate about our products.\nYour role will involve direct interaction with clients, guiding them through the technical implementation of Rho solutions across various domains such as banking, expense management and accounting Integrations. You'll work closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team growth. Depending on your experience and our business needs, you'll be aligned with the customer segment that best fits your skills during the interview process.\nYou will\nManage implementation projects from inception to completion, ensuring client goals and timelines are met.\n\nProvide training and support to clients as needed to ensure they are fully equipped to use the company’s products and services effectively.\n\nGather feedback from clients and internal teams to identify opportunities for process improvements. Implement best practices to enhance the efficiency and effectiveness of the implementation process.\n\nAct as the primary point of contact for clients during the implementation phase. Communicate project status, address client concerns, and ensure a positive client experience.\n\nFacilitate the adoption of Rho products, driving customer satisfaction.\n\nCollaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support.\n\nWork closely with Product and Engineering teams to address customer issues and suggest product improvements.\n\nAssist in developing and refining implementation processes and best practices.\n\nYou have\nBachelor’s degree\n\n2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.\n\nDemonstrated ability to manage multiple projects and stakeholders effectively.\n\nExceptional communication and presentation skills, with a knack for simplifying complex concepts.\n\nA passion for building strong client relationships and a commitment to exceptional customer service.\n\nStrong analytical skills, a growth mindset, and a continuous improvement ethos.\n\nOur people are our most valuable asset. The base salary range for this role is $115,000 - $125,000 with $140,000 - $155,000 OTE. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.","description_format":"text","description_chars":2968,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-05T15:32:10Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.28,"age_days":83,"expected_fill_days":40,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/rho-client-engagement-manager","json_url":"https://alion.io/job/rho-client-engagement-manager.json","meta":{"generated_at":"2026-10-28T04:42:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174579},"rest":"https://alion.io/mcp/rest/get_company?id=174579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frho-client-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frho-client-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frho-client-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rho-client-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frho-client-engagement-manager"}]}