{"id":1161709,"url":"https://alion.io/job/rho-payment-operations-associate","title":"Payment Operations Associate","company":{"id":174579,"name":"Rho","domain":"rho.co","url":"https://alion.io/company/rho-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T20:51:55Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T20:08:55Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About Us\nRho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.\nAbout the role\nWe're looking for a Payment Operations Associate to support Rho's day-to-day payment processing. You'll process client repayments, issue rewards and credits, resolve payment exceptions, and keep credit and card program settings up to date, working alongside Credit Risk, Client Services, Fraud, Compliance, and our partner bank. The work is deadline-driven and detail-oriented, and it feeds directly into client statements and month-end close.\nWhat you will do\nProcess client repayments. Run recurring ACH pulls for monthly credit repayments on a fixed due-date schedule, handling non-standard accounts manually, and process interim payments as they arise. Confirm each payment is captured accurately from initiation through posting.\n\nIssue rewards, credits, and incentives. Calculate and release cashback rewards on a set monthly schedule, reconcile against system-generated figures, and process statement credits, sign-up bonuses, and promotional incentives with the appropriate review and approval. Provide cashback breakdowns to clients on request.\n\nMaintain credit and card program settings. Update client credit limits, payment terms, statement cycles and custom pricing, keeping records consistent across systems and documenting every change.\n\nManage wire operations. Handle wire trace requests, recalls, returns, and non-posted wires with our partner bank, and administer enrollments and limit changes for drawdown wire services.\n\nManage ACH operations. Initiate ACH returns and reversals in line with NACHA rules, applying the correct return code and meeting NACHA return/reversal timeframes that apply to each request.\n\nSupport fraud and credit review. Expedite settlement on transactions once Fraud or Credit has approved them, and hold transactions for review when something looks unusual. Manage RDC returns with outreach to the relevant teams, and set the appropriate settlement delay or instant release on credit repayments based on client credit risk.\n\nReport on delinquency. Produce a weekly past-due report for Credit Risk, Finance, Client Services, and Fraud, monitor 30-day credit repayment returns and overdue balances daily, and escalate for client outreach.\n\nRoute compliance, fraud and legal escalations. Flag sanctions-related inquiries from our partner bank to the right internal teams, forward legal notices to Legal, coordinate Letter of Indemnity and Hold Harmless requests with the Fraud team and request limit increases when transaction thresholds are reached.\n\nSupport our Letter of Credit program. Coordinate Standby Letters of Credit with our partner bank, fund the collateral account, process the associated fees, and provide Client Services with the figures for month-end fee statements.\n\nImprove the process. Identify manual steps worth automating, keep procedure documentation current, and partner with Product and Engineering to close gaps in payment workflows.\n\nYou have\n2+ years in payment operations, banking operations, treasury operations, or a similar function at a fintech, bank, or payment processor.\n\nWorking knowledge of payment rails - ACH, Fedwire, RTP, card networks, and remote deposit - and what happens when a payment fails, returns, or settles late.\n\nExceptional attention to detail. You reconcile before you release, and you catch the transposed digit.\n\nComfort with recurring hard deadlines and high transaction volume without losing accuracy.\n\nHands-on with operational tooling: ticketing systems (Jira), BI dashboards (Looker), spreadsheets, and bank portals. SQL is a plus, not a requirement.\n\nClear written communicator. Much of this role is coordinating across Credit Risk, Client Services, Fraud, and Compliance in writing.\n\nSound judgment on escalation. You know which items you can resolve and which need Fraud, Credit, or Legal before you touch them.\n\nOur people are our most valuable asset. Our target compensation range for this role is $70,000 - $100,000. In addition to base pay, Rho offers equity, comprehensive healthcare benefits, and paid time off.","description_format":"text","description_chars":4293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-24T00:06:06Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.509,"p_room":0.9,"age_days":23,"expected_fill_days":40,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/rho-payment-operations-associate","json_url":"https://alion.io/job/rho-payment-operations-associate.json","meta":{"generated_at":"2026-10-17T22:56:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174579},"rest":"https://alion.io/mcp/rest/get_company?id=174579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frho-payment-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frho-payment-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frho-payment-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rho-payment-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frho-payment-operations-associate"}]}