Enterprise Sales Engineer

WHO WE ARE

Rhombus is on a mission to make the world safer with simple, smart, and powerful physical security solutions. We deliver a cloud-managed physical security platform that brings together cameras, access control, sensors, alarms, and integrations into one unified system. Our platform enables organizations to see, manage, and respond to critical events in real time-without the complexity of traditional security systems.

Built to protect and designed to adapt, Rhombus is open, scalable, and easy to deploy, giving customers the flexibility to evolve their security infrastructure as their needs grow.

ABOUT THE ROLE

Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe.

As a Sales Engineer on our Enterprise team, you’ll serve as a key technical resource throughout the sales process-supporting product demos, answering technical questions, assisting with integrations, and crafting custom solutions that meet our customers' unique needs. You’ll work closely with Sales, and Engineering to ensure a seamless pre-sales and onboarding experience within the Enterprise Sector.

WHAT YOU'LL DO

• Serve as the technical point of contact for prospects and customers throughout the pre-sales process.
• Build and maintain strong relationships with technical stakeholders such as CTOs, CISOs, and Network Architects.
• Partner with Sales teams to understand deal progress, tailor solutions, and strategize next steps.
• Deliver product demonstrations, lead proofs of concept (POCs), and guide stakeholders through technical evaluations.
• Translate customer requirements into scalable, effective technical solutions.
• Provide feedback to product and engineering based on customer insights and common integration use cases.
• Support the design and execution of technical security solutions alongside project managers and operations teams.
• Prepare detailed project documentation such as floor plans, scope of work, and solution overviews.

WHAT WE'RE LOOKING FOR

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field
• 3+ years of experience in a technical sales role (Sales Engineer, Solutions Architect, Technical Account Manager, etc.) or relevant work experience
• Passion for technology and demonstrated interest in both hardware and software solutions
• Strong communication skills and the ability to clearly explain technical concepts to our customers and partners
• Customer-focused mindset with excellent account management, problem-solving, and attention to detail
• Self-motivated and eager to learn in a fast-paced, team-oriented environment
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP), and routing/switching devices is preferred but not required
• Familiarity with Physical Security products, such as Security Cameras, Access Control, and IoT devices is a plus
• Experience and familiarity with LLM systems, prompting, and terminology
• Experience working with APIs, Python, other coding languages is a plus