{"id":3189556,"url":"https://alion.io/job/rhythmscience-customer-success-operations-manager","title":"Customer Success & Operations Manager","company":{"id":3787463,"name":"RhythmScience","domain":"rhythm360.io","url":"https://alion.io/company/rhythm360","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":180000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-24T00:56:43Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T06:39:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We believe that healthcare should be proactive, not reactive. Research shows that continuous remote monitoring can reduce hospital visits and improve patient survival rates by over 50%. Our solutions ensure that cardiac patients receive timely care, minimizing risks and enhancing quality of life.\nRole overview\nAs RhythmScience continues to develop solutions empowering clinicians and doctors to improve patient care, clinics and health systems need one accountable point of contact from go-live through ongoing use. This role takes each account from the implementation handoff and stays with the customer afterward to drive enrollment, adoption, and satisfaction.\nThe role also helps move the team from firefighting to proactive customer success by building repeatable onboarding processes and organizing what we know about each customer.\nKey responsibilities\nImplementation\nSetup documentation: Complete all customer setup forms and implementation documentation for every new account, accurately and on time.\nEnrollment growth: Drive new member enrollment in newly implemented accounts through launch readiness, clinic training, and early adoption support.\nOngoing customer success\nDay-to-day relationship: Serve as the primary day-to-day contact for assigned clinic and health system customers after go-live.\nProactive monitoring: Track account health and usage to surface and resolve issues before they escalate.\nRoot-cause routing: Route recurring technical issues to Engineering and IT for permanent fixes instead of repeated one-off workarounds.\nCustomer feedback: Run satisfaction surveys and status reporting, and supply customer insights for the quarterly Pulse of the Customer presentation to leadership.\nOn-site and virtual training (can require up to 50% travel)\nBuilding the function\nOnboarding playbook: Help build and document a repeatable onboarding and implementation playbook.\nCustomer knowledge base: Consolidate scattered customer knowledge into a shared, organized resource accessible across the company.\nRequired qualifications\n3+ years in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology\nExperience managing several customer accounts at once against firm timelines\nComfort working with client IT teams on integrations, and translating clinical and technical issues into clear input for Engineering and IT\nExperience tracking implementation outcomes and running feedback mechanisms, such as surveys and status reports\nStrong written communication and documentation skills\nPreferred qualifications\nWorking knowledge of medical devices, CIED device knowledge and clinical workflows required; RPM, or wearable devices are nice to haves\nFamiliarity with clinic workflows and patient enrollment programs\nExperience building or maintaining a knowledge base\nExperience with CRM, customer success, or project management tools\nCore competencies\nClient-facing presence: Builds credibility with clinical and health system stakeholders.\nOwnership: Follows each account through to resolution and flags issues early.\nComfort with ambiguity: Builds structure where little exists, with guidance from the Sales Engineer & Operations lead.\nProactive problem-solving: Spots patterns across accounts and proposes process fixes, not just one-off solutions.\nCompensation Details:\nThe salary for this position is $85,000 - $100,000 annually plus bonus, equity ownership opportunity, and benefits. In determining your salary, we will consider your location, experience, and other job-related factors.\nRhythmScience is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance.\nAbout US\nRhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. Our mission is to enhance patient outcomes by enabling seamless collaboration between clinicians and patients through cutting-edge healthcare technology.\nOur Rhythm360 platform serves as a comprehensive gateway for cardiology care, integrating real-time remote monitoring, standardized reporting, and streamlined workflows. By leveraging implanted and external cardiac devices, we provide healthcare teams with actionable data to improve patient management. We are committed to ensuring that clinicians have the tools they need to make informed, timely decisions that can prevent hospitalizations and improve lives.\nLearn more about us here: https://www.rhythm360.io/","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biomedical Engineering","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-24T01:19:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/rhythmscience-customer-success-operations-manager","json_url":"https://alion.io/job/rhythmscience-customer-success-operations-manager.json","meta":{"generated_at":"2026-10-26T07:41:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3787463},"rest":"https://alion.io/mcp/rest/get_company?id=3787463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frhythmscience-customer-success-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frhythmscience-customer-success-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frhythmscience-customer-success-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rhythmscience-customer-success-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frhythmscience-customer-success-operations-manager"}]}