{"id":3435123,"url":"https://alion.io/job/ri-primary-care-office-manager-2","title":"Office Manager","company":{"id":684723,"name":"RI Primary Care","domain":"ripcpc.com","url":"https://alion.io/company/ripcpc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New London, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:11:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T11:01:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs, becoming a key east coast hub for healthcare innovation within the Akido Care medical network.\nAkido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.\nWe're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!\nJob Title: Primary Care Office Manager\nSchedule: Full-time: Monday - Friday /40hrs\nJOB SUMMARY:\nThe Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Medical Group. This role ensures efficient front- and back-office operations, delivers exceptional patient experience, and supports seamless day-to-day clinic functions. Serving as the operational backbone of the practice, the Office Manager manages staff, workflows, and administrative systems to promote consistency, efficiency, and high-quality care delivery.\nThe Office Manager will comply with and uphold all Rhode Island Primary Care Medical Group (RIPCMG) policies, procedures, and regulatory requirements. This includes ensuring adherence to organizational standards, confidentiality and HIPAA guidelines, financial and billing protocols, human resource policies, and quality assurance initiatives. The Office Manager is responsible for implementing updates to policies as directed, maintaining documentation in accordance with organizational and legal standards, and fostering a culture of accountability and compliance within the clinic\nEssential Duties and Responsibilities:\n\nFront Office Management\nSupervise front desk staff (receptionists, schedulers, patient service representatives)\nManage patient scheduling, appointment reminders, check-in/check-out processes, and phone systems\nEnsure excellent customer service and patient satisfaction\nHandle patient complaints and service recovery\nBack Office Coordination\nOversee medical records, billing, and insurance verification processes\nCoordinate with back-office staff on claims, authorizations, and follow-ups\nEnsure accurate documentation and compliance with HIPAA regulations\nManage patient communications (results)\nStaff Management: \nMaintain staffing schedules to support smooth daily workflows and high-quality patient care. \nOversee periodic staff performance evaluations - including involvement in setting and recording progress on competencies, goals, training courses, and other key staff development initiatives. \nFoster a team culture that reflects respect, accountability, and continuous improvement. \nOperations & Workflow\nOptimize office workflows and processes for efficiency\nMaintain office equipment, supplies, and inventory\nCoordinate facility maintenance and vendor relationships\nImplement office policies and procedures (in collaboration with Rhode Island Primary Care Medical Group\nPatient Experience & Quality Care \nPromote a welcoming and supportive environment that prioritizes patient access, communication, and satisfaction. \nEnsure patients receive timely, respectful, and coordinated care. \nManage patient experience, dispute resolution, and non-clinical patient correspondence. \nCollaborate with the Quality and Performance team to improve satisfaction scores. \nCollaborate with clinical staff to meet quality metrics in line with RIPCPC and value-based care initiatives. \nPromote patient engagement tools such as patient portals and preventive care outreach. \n\nFinancial Management\nMonitor office budget and control costs\nManage petty cash and office expenses\nProcess payroll for administrative staff\nTrack key performance metrics (collections, no-shows, productivity)\nEnsure compliance with HIPAA, OSHA, state, and federal regulations. \nPrepare for audits and inspections, including those related to payer contracts. \nMaintain accurate and confidential patient and personnel records. \nMaintain provider credentialing with payors. \nEnsure full compliance with all contractual obligations established by the payors under the Sub-Capitation Agreements. \nQuality & Population Health \nCollaborate with RIPCPC’s Quality and Performance Specialist team to implement care gap closure QI initiatives, chronic disease management, and preventive care workflows. \nMonitor performance on quality metrics, including HEDIS and ACO measures. \nTechnology & Reporting \nOptimize use of Electronic Health Records (EHR) and practice management systems. \nParticipate in training and act as a practice super-user for technology platforms supported by RIPCPC. \nRun and interpret performance and quality reports. \nImplement workflow enhancements to meet data reporting and quality benchmarks. \n\nQUALIFICATIONS:\nPreferred Qualifications \nBachelor’s degree in healthcare administration, business, nursing, or related field required. \nExceptional written, oral, interpersonal, and presentation skills necessary to communicate with all levels of staff including physicians, clinical and administrative support teams, patients, visitors, and outside/contracted services. \nStrong team orientation and willingness to work collaboratively. \nStrong organizational skills. \nFamiliarity with healthcare concepts, practices, and procedures. \nFamiliarity and comfort working with physicians and clinical support staff. \n\nRequired Qualifications:\n2 or more years of experience in a supervisory/practice management role within a clinical setting.\nPassion for mentoring, working collaboratively, team development, and creating an unmatched patient\n\nProblem-solving mindset, orientation, eagerness to identify gaps / opportunities and implement\npractical solutions.\nTrack record of judgment skills and maturity.\nAuthorization to work in the United States.\nSkills and Competencies: \nStrong leadership and organizational skills with the ability to manage change effectively. \nExcellent interpersonal and communication skills to work with patients, staff, physicians, and RIPCPC teams. \nFamiliarity with value-based care programs including BCBS and other payer incentive models. \nDemonstrated knowledge of contractual agreements under BCBSRI Sub-Capitation programs. \nProficiency with EHR systems and Microsoft Office (Excel, Outlook, Teams, Word). \nAbility to analyze reports and translate data into operational improvements. \n\nPhysical Requirements:\nOccasional travel to RIPCPC headquarters in Cranston, RI or other network meetings may be required. \nStandard business hours with occasional extended hours based on practice needs. \nProlonged periods sitting at a desk and using a computer. \nAble to sit/stand/walk for long periods of time. \nMust be able to lift 15 pounds at times. \n\nRhode Island Primary Care Physicians Corporation Overview: \nRhode Island Primary Care Physicians Corporation (RIPCPC) is a multi-specialty Independent Practice Association (IPA) of physicians located throughout the State of Rhode Island. RIPCPC, originally formed in 1994, currently represents over 150 primary care physicians (PCPs) from family practice, internal medicine and pediatric medicine. The IPA also represents over 200 specialty-care member physicians which include behavioral health, optometry and ophthalmology, gastroenterology and cardiology. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to their patients, while also preserving community-based practices. Our PCPs provide care to over 150,000 Rhode Islanders. \nRhode Island Primary Care Physicians Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. \n\nSalary range\n$55,000—$70,000 USD\nRhode Island Primary Care Physician’s Corporation (RIPCPC) is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.","description_format":"text","description_chars":8546,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-29T02:26:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/ri-primary-care-office-manager-2","json_url":"https://alion.io/job/ri-primary-care-office-manager-2.json","meta":{"generated_at":"2026-11-02T14:33:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684723},"rest":"https://alion.io/mcp/rest/get_company?id=684723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fri-primary-care-office-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fri-primary-care-office-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fri-primary-care-office-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ri-primary-care-office-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fri-primary-care-office-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435123}},{"tool":"search_jobs","arguments":{"company":"ripcpc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435123},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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