{"id":470479,"url":"https://alion.io/job/rib-software-telecommunications-administrator","title":"Telecommunications Administrator","company":{"id":181218,"name":"RIB Software","domain":"rib-software.com","url":"https://alion.io/company/rib-software","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":18,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nashik, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":599},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Room","optional":false},{"name":"Service Desk","optional":false},{"name":"Wireshark","optional":false},{"name":"Azure","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-03T13:15:57Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.\nWith a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.\nWe know our people are our success - join us to be part of a global force that uses innovation to enhance the way the world builds.\nFind out more at RIB Careers.\nJob Title: Telecommunications Administrator\nLocation: Nashik, India\nEmployment Type: Full-time\nExperience Required: 3 to 5 Years\nThe Job\nThe Telecommunications Administrator is responsible for the day-to-day operations, maintenance, and support of our global voice communication systems. This role focuses on ensuring high-quality connectivity across our international offices by managing a hybrid environment consisting of Avaya Aura and Microsoft Teams Phone System. You will work closely with the Senior Infrastructure team to implement upgrades, resolve complex tickets, and ensure a seamless user experience for our global workforce.\nKey responsibilities\nSystem Administration: Perform daily administrative tasks within Avaya Communication Manager and Microsoft Teams Admin Center, including user provisioning, extension management, and voicemail configuration.\n\nHybrid Support: Assist in maintaining Direct Routing and Operator Connect configurations to ensure interoperability between legacy PBX and Microsoft Teams.\n\nEndpoint Management: Deploy and troubleshoot global endpoints, including SIP desk phones, conference room systems, and softphone clients across various OS platforms.\n\nIncident Resolution: Act as the Tier 2/3 escalation point for voice-related issues, troubleshooting call routing, audio quality (jitter/latency), and connectivity failures.\n\nGlobal Moves & Changes: Execute MACD (Move, Add, Change, Delete) requests for users across multiple time zones, ensuring local compliance and numbering plan consistency.\n\nMonitoring & Reporting: Use tools like Avaya Aura System Manager and Teams Call Quality Dashboard (CQD) to monitor system health and generate monthly usage reports.\n\nDocumentation: Maintain accurate records of global circuit IDs, hardware inventory, and internal \"How-To\" guides for the IT Service Desk.\n\nEssential requirements\nPlatform Proficiency: Practical experience with Avaya Aura 7.x/8.x and the Microsoft Teams Admin Center (TAC).\n\nVoice Protocols: Solid understanding of SIP signaling (INVITE, BYE, CANCEL) and troubleshooting via SIP ladder diagrams.\n\nNetworking Fundamentals: Strong knowledge of DHCP (Options 242/176), DNS, VLANs, and IP addressing for voice endpoints.\n\nVoice Quality (QoS): Understanding of Layer 3 DSCP and Layer 2 CoS markings to prioritize voice traffic.\n\nDiagnostic Tools: Ability to use Wireshark or similar packet capture tools to analyze RTP streams and signaling issues.\n\nAutomation: Working knowledge of PowerShell for bulk user provisioning and Teams policy management.\n\nCodec Knowledge: Understanding of audio codecs (G.711, G.729, OPUS) and their impact on network bandwidth.\n\nDesired skills\nAdvanced SBC Knowledge: Ability to configure Header Manipulation Rules and complex routing tables on AudioCodes or Ribbon hardware.\n\nMeeting Room Technology: Experience managing Microsoft Teams Rooms (MTR) on Windows and Android.\n\nSecurity: Knowledge of TLS/SRTP encryption for voice and managing digital certificates for secure SIP trunks.\n\nCloud Ecosystems: Familiarity with Azure AD (Entra ID) and its role in licensing and conditional access for voice users.\n\nCompliance: Knowledge of international emergency services (E911) and regional regulatory requirements for PSTN.\n\nExperiance & Education\nYears of Experience: 3-5 years of dedicated experience in telecommunications or network administration.\n\nProject Experience: Involvement in at least one major migration (e.g., Legacy PBX to VoIP or Avaya to Teams).\n\nEducation: Bachelor’s degree in IT, Computer Science, or Telecommunications (or equivalent experience).\n\nPreferred Certifications:\nMicrosoft 365 Certified: Teams Administrator Associate (MS-700).\n\nAvaya Certified Implementation Specialist (ACIS).\n\nCCNA or CompTIA Network+.\n\nRIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.\nRIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.\nCome and join RIB to create the transformative technology that enables our customers to build a better world.","description_format":"text","description_chars":5856,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-06T13:15:58Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.463,"p_room":0.55,"age_days":40,"expected_fill_days":31,"reasons":["conf:16","stale_co","velocity","win:tail"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/rib-software-telecommunications-administrator","json_url":"https://alion.io/job/rib-software-telecommunications-administrator.json","meta":{"generated_at":"2026-10-05T02:22:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3129,"day_limit":5000,"remaining_today":1871,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}