{"id":769548,"url":"https://alion.io/job/ribbon-customer-success-manager","title":"Customer Success Manager","company":{"id":33160,"name":"Ribbon","domain":"ribbon.ai","url":"https://alion.io/company/ribbon","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T18:20:05Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-22T07:21:35Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":96},"description":"Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.\nYou’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences.\nThis is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.\nAbout Ribbon\nWe’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.\nHow you’ll make an impact\nOwn the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.\n\nHelp customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.\n\nDrive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.\n\nMonitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.\n\nPartner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.\n\nWe are looking for someone who\nHas 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.\n\nBuilds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.\n\nCommunicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.\n\nIs highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.\n\nIs proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.\n\nWhy Ribbon\nCompetitive salary + meaningful equity. We want you thinking like an owner because you are one.\n\nDirect customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.\n\nCutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.\n\nHigh-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.\n\nHealth & wellness stipend. Your mind and body are part of the product.\n\nAnnual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.\n\nTeam lunches & meetups in Toronto. A flexible hybrid work environment.\n\nReady to Standout? How to Apply:\nWe’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.\nApply in Seconds: Click here to start your AI Interview - here\nShowcase Your True Potential: Go beyond your resume and let your skills shine.\nStay Tuned: If you’re a match, our team will reach out fast for next steps.\nWe can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.","description_format":"text","description_chars":3522,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-09-11T21:11:41Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.233,"p_room":0.36,"age_days":96,"expected_fill_days":55,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ribbon-customer-success-manager","json_url":"https://alion.io/job/ribbon-customer-success-manager.json","meta":{"generated_at":"2026-10-22T08:51:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33160},"rest":"https://alion.io/mcp/rest/get_company?id=33160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fribbon-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fribbon-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fribbon-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ribbon-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fribbon-customer-success-manager"}]}