Oral Surgery Patient Coordinator

Join a team where you can grow, feel valued, and make a real impact. At Airlie Oral Surgery and Riccobene Associates, we believe your career should bring fulfillment, support, and opportunity. If you're passionate about patient care and thrive in a fast-paced specialty environment, we'd love to meet you!

We're hiring a full-time Oral Surgery Patient Coordinator to be the welcoming face of our front office - someone who keeps our schedule running smoothly, helps patients navigate their oral surgery journey, and supports our clinical team behind the scenes.

Position summary

The Oral Surgery Patient Coordinator is a non-clinical role focused on delivering exceptional front-office experiences within a specialty oral surgery practice. This position is responsible for scheduling and coordinating patient care, verifying insurance, presenting treatment plans, processing payments, and ensuring seamless day-to-day office operations - all while serving as a knowledgeable guide for patients navigating surgical procedures and treatment costs.

Key responsibilities

• Greet and check in patients professionally, ensuring records and patient information are complete and up to date in the practice management software
• Schedule and coordinate appointments, proactively filling same-day and next-day openings to optimize patient flow
• Present and review treatment plans with patients, clearly explaining proposed oral surgery procedures and associated costs
• Verify insurance coverage and obtain pre-authorizations for oral surgery procedures; communicate benefits and patient financial responsibility
• Collect co-payments and process patient payments accurately; balance registers and complete daily close-out procedures
• Utilize RevenueWell for patient confirmations, communications, and insurance-related outreach
• Monitor and respond to office emails and voicemails in a timely manner
• Complete next-day router preparation and run applicable reports
• Support the office manager with end-of-day processes and escalate issues as needed
• Coordinate with the clinical team to support smooth patient transitions between front office and treatment areas
• Other duties and responsibilities as assigned

Requirements

Required

• 1-3 years of dental front office experience
• Customer service or front desk experience
• Ability to explain treatment plans and insurance information clearly to patients
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multi-task and manage competing priorities in a fast-paced environment
• Proficient with computer systems and comfortable learning new software
• Demonstrated ethical conduct and commitment to patient confidentiality
• Ability to balance registers accurately
• Reliable attendance and flexibility to adjust schedule based on business needs
• Subject to background screening consistent with applicable law

Preferred

• 1-3 years of dental oral surgery front office experience
• Prior experience in an oral surgery or specialty dental practice
• Familiarity with Denticon or similar practice management software
• Experience with insurance verification and pre-authorization processes
• Knowledge of oral surgery terminology and procedures

Benefits

• Medical, dental, and vision insurance
• 100% employer-paid short-term disability, life insurance, and telemedicine
• Pet insurance
• 401(k) with company match
• Paid time off
• Supportive, growth-oriented team environment