{"id":4212421,"url":"https://alion.io/job/richardson-wealth-technical-analyst","title":"Technical Analyst","company":{"id":2802502,"name":"Richardson Wealth","domain":"richardsonwealth.com","url":"https://alion.io/company/richardsonwealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T05:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T01:29:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position OverviewThe Technical Analyst provides Tier 2 production support for assigned business applications, resolving escalations from Tier 1 and helping maintain stable, supportable services. Working with business partners, technology teams and vendors, the Analyst investigates application, data, integration, configuration and access issues; contributes to problem management and operational readiness; and maintains the knowledge and controls needed for effective ongoing support.This is an existing vacancyDuties and Responsibilities\nIncident and Service Request Management\nOwn application incidents and service requests escalated from Tier 1 through investigation, resolution or appropriate escalation, prioritizing work by business impact, urgency and technical complexity.\nTroubleshoot application, data, integration, configuration, access and environment issues; escalate confirmed defects, code changes and specialist issues with clear diagnostic evidence.\nManage assigned work within service levels, communicate status to stakeholders, and record investigation steps, findings, workarounds and resolutions accurately.\nParticipate in major incident response and recovery when required.\n\nTechnical Investigation and Troubleshooting\nInvestigate databases, APIs, integrations, batch processes, data feeds, application configuration, user access and third-party platforms; review application logs and code where required to isolate issues.\nDevelop and maintain approved operational and diagnostic queries for troubleshooting and business investigations.\nValidate fixes and confirm that application services have returned to expected operation.\n\nProblem Management and Continuous Improvement\nIdentify recurring incidents and service degradation; contribute to root-cause analysis for recurring or significant production issues.\nDocument known errors, workarounds and troubleshooting procedures, and track permanent corrective actions with delivery teams, vendors and shared technology teams.\nUse incident trends to recommend practical improvements to monitoring, support processes and operational controls.\n\nRelease and Operational Readiness\nSupport the transition of new applications, enhancements and technology changes into production support and identify supportability gaps before implementation.\nReview support documentation, monitoring, access, escalation paths, known issues, recovery procedures and vendor support arrangements.\nPerform assigned production validation and post-release support, including stabilization and hypercare.\n\nKnowledge Management and Tier 1 Enablement\nCreate and maintain support guides, runbooks, troubleshooting procedures and knowledge articles.\nShare knowledge with Tier 1 to improve first-contact resolution, strengthen cross-application coverage and reduce unnecessary escalations.\n\nVendor and Stakeholder Coordination\nCoordinate vendor support cases, provide diagnostic evidence, track actions and commitments, and validate proposed resolutions.\nCommunicate incidents, maintenance, service impacts and resolutions clearly to business and technology stakeholders.\n\nSecurity Risk and Operational Controls\nFollow cybersecurity, privacy, data-handling, access-control and change-management requirements, including approved processes for production access and changes.\nMaintain sufficient evidence in the IT service-management system for operational and audit requirements; escalate security, privacy, data-integrity and operational risks.\nParticipate in technology risk, audit and compliance activities for supported applications as required.\n\nGeneral\nContribute to application support initiatives, team knowledge sharing and continuous improvement.\nMaintain current knowledge of supported applications, business processes, integrations and technology dependencies.\nSome after-hours or weekend support may be required for incidents, releases and scheduled maintenance.Qualifications\nMinimum 2–4 years of application support, production support or related technology experience in an environment using structured incident, problem and change-management practices.\nHands-on experience with Microsoft SQL Server or a similar relational database, including safe use of diagnostic queries.\nWorking knowledge of application architecture and integration patterns, including APIs, web services, batch processing and data feeds.\nAbility to analyze moderately complex technical issues, distinguish symptoms from likely causes and document evidence clearly.\n Strong written and verbal communication with technical and non-technical audiences; able to manage competing production-support priorities.\nExperience with IT service-management, monitoring, log-analysis or operational-support tools is an asset.\nExperience in wealth management, financial services or another regulated industry is an asset.\nEducation\nPost-secondary degree or diploma in information technology, computer science, business systems or a related field, or equivalent practical experience.\nAssets: ITIL Foundation certification; Microsoft, cloud, database or application-support certification; Canadian Securities Course (CSC) or equivalent financial-markets knowledge.\nThe expected annualized base salary range for this role is $60,000-$80,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay (where applicable), which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.","description_format":"text","description_chars":5699,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-13T01:29:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-13T02:09:56Z"},"pay":null,"html_url":"https://alion.io/job/richardson-wealth-technical-analyst","json_url":"https://alion.io/job/richardson-wealth-technical-analyst.json","meta":{"generated_at":"2026-11-13T02:09:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2802502},"rest":"https://alion.io/mcp/rest/get_company?id=2802502"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichardson-wealth-technical-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichardson-wealth-technical-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichardson-wealth-technical-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richardson-wealth-technical-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichardson-wealth-technical-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4212421}},{"tool":"search_jobs","arguments":{"company":"richardsonwealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4212421},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}