{"id":2820542,"url":"https://alion.io/job/richemont-boutique-manager-2","title":"Boutique Manager","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-23T01:12:57Z","board_verified":false,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.\nMAIN PURPOSE\nThe Boutique Manager role requires a dynamic leader with a passion for luxury, a deep understanding of clienteling, and the ability to inspire and develop a high-performing team.\nThe Boutique Manager is responsible for the overall management and successful operations of our boutique, Pavilion. This includes driving sales performance, ensuring exceptional client experience, managing inventory, maintaining visual merchandising standard, and coaching & developing the boutique team.\nKEY RESPONSIBILITIES\n Sales and Business Performance\nMaximize turnover and profitability development of the boutique.\nDevelop and implement strategies to achieve and exceed sales targets and KPI's (Key Performance Indicators).\nAnalyze sales data, monitor market trends, and competitor activities to identify opportunities and challenges.\nManage the boutique budget, control operational costs, and maximize profitability.\nClienteling\nDrive clienteling initiatives to build strong client relationships, foster loyalty, and increase repeat business.\nEnsure effective use of CRM tools to track client preferences and purchase history.\nDevelop local clientele and high net worth clientele\nProactively explore, recommend new client acquisition opportunities through strategic partnerships and relevant affinity brand and organization, expanding the boutique client base.\nClient Experience & Journey\nEnsure consistent and high standards of client experience are consistently delivered by all team members, reflecting the luxury nature of the Montblanc maison.\nTo ensure that the individual including the team adheres to all aspects of achieving high scores for the Net Promoter Score.\nAnticipate customer needs and to handle customers tactfully and professionally with consistent followup.\nCultivate a welcoming and exclusive atmosphere within the boutique; ensure that every customer receives a high-quality service, creating a memorable client experience. (hospitality)\nTeam Management and Development\nRecruit, onboard, train and develop a high-performing sales team.\nAdopt a coaching mindset and develop team members.\nInspire the team to achieve individual and collective goals.\nSet individual targets and manage team deficits, implement the Group/Maison people management cycle, provide constructive feedback and set clear KPI’s objectives.\nConduct staff appraisals and monitor performance on a regular basis. Ensure employees are given frequent constructive feedback on their performance and how to be more successful.\nFoster a positive, transparent and collaborative work environment.\nProvide team guidance in product knowledge, clienteling, selling and coaching for development.\nBoutique Operations and Inventory Management\nManage staff scheduling, attendance, and adherence to company policies\nEnsure boutique operations is compliant with Group’s handbook and policies to ensure safety, security, compliance, and risk management are reinforced\nEnsure boutique operations are compliant with Montblanc’s Boutique Excellence Portal (BEP), not limited to rosters, stock count, sales reporting, customer reporting, petty cash, uniform and discount policy.\nPrepare reports pertaining to sales, KPIs, for weekly retail meeting.\nEnsure good synergy with cross functional teams, VM, Marketing, Merchandising, etc., displaying each product correctly and adhering to VM Guidelines while maximizing exposure to generate sales.\nMonitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.) & feedback to VM team accordingly. Ensure proper control on POS materials and collaterals.\nWork closely with Merchandising to ensure healthy stock and inventory to meet sales targets\nEnsure all stock control documentations are timely, and discrepancies are accounted for.\nRequirements:\nBachelor’s degree in business administration, Marketing, Retail Management or a related field is preferred\nMinimum of 8 years (+) of experience in luxury retail management, with minimum 4 years of managing and leading a team. Hospitality or FMCG background is welcomed.\nProven track record in leading and developing high performing teams and excelling in business performance through effective sales strategies with understanding market dynamics\nExceptional communication and client-relationship building skills with a deep understanding of luxury client expectation.\nAbility to analyze situations, make sound decisions and resolve issues with agility and effectively\nUnderstanding of retail KPI's, budgeting and profit management.\nPersonal Qualities\nPossess of artistic and refined taste with appreciation of craftsmanship.\nPossess Executive Presence; communicate in a clear and concise manner across all levels\nData driven mindset\nStrong in problem solving\nAbility to work in a matrix organization\nAmbitious and driven","description_format":"text","description_chars":5165,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T16:40:53Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.23,"p_room":0.28,"age_days":51,"expected_fill_days":9,"reasons":["conf:52","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/richemont-boutique-manager-2","json_url":"https://alion.io/job/richemont-boutique-manager-2.json","meta":{"generated_at":"2026-10-26T02:39:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-boutique-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-boutique-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-boutique-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-boutique-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-boutique-manager-2"}]}