{"id":2862074,"url":"https://alion.io/job/richemont-cdd-client-engagement-manager-hf","title":"CDD - Client Engagement Manager (H/F)","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":138,"ghost_share":0,"stale_share":0.993,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":68},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-21T16:09:14Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":105},"description":"Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.\nAzzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80's with his sculptural silhouettes.Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts.Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.\nCDD - CLIENT ENGAGEMENT MANAGER\nOVERVIEW\nTo support the company growth strategy, the Client Engagement Manager is responsible for defining and leading the global Clienteling strategy, driving client retention, customer lifetime value, and excellence in Client Engagement across all touchpoints.\nThis strategic and hands-on leadership role aims to position Clienteling as a key growth driver by fostering a strong client-centric culture, implementing best-in-class tools and processes, and delivering highly personalized experiences aligned with the Maison’s DNA.\nThe Client Engagement Manager will work closely with the Head of VIC, Retail, Marketing, E-commerce, CRC, Merchandising, and regional teams to ensure a consistent and impactful Clienteling approach worldwide.\nKEY RESPONSIBILITIES\nDefine and Lead the Global Clienteling Strategy\nDevelop and implement the Maison’s global Clienteling vision in line with business growth objectives\nEstablish Client Engagement standards and best practices across all markets\nBuild and execute 3YP roadmap focused on client retention, loyalty, and customer lifetime value\nDrive Client Knowledge and Insights\nLeverage client data to identify growth opportunities\nMonitor key client metrics related to acquisition and client lifetime value\nPartner with Data and Analytics teams to enhance client data quality, governance, and utilization\nDefine new client segmentation framework and associated engagement plans\nDefine personas in collaboration with Communication team\nDevelop Clienteling and Engagement Programs\nDevelop personalized engagement journeys throughout the client lifecycle\nOversee outreach strategies, client activation programs, and personalized communication initiatives tailored to client segments\nLead newsletter strategy in collaboration with key stakeholders\nEnsure global consistency while allowing for relevant local market adaptations\nFoster Retail Excellence and Field Adoption\nDrive adoption of Clienteling and promote a strong client-centric culture across retail teams worldwide\nDefine Clienteling standards, methodologies, and operational guidelines\nPartner with Retail Excellence and Learning teams to develop training programs and capability-building initiatives\nSupport regional teams in achieving Clienteling objectives and performance targets\nLead Clienteling Tools and Innovation\nAct as the business owner for Clienteling and CRM platforms\nIdentify and lead technological enhancements that improve both client experience and team productivity\nCollaborate with Richemont teams & IT on omnichannel transformation projects\nLead the design and global rollout of the Maison’s NPS & NSS program, transforming Client feedback into continuous in-store client experience improvements\nMonitor and Drive Performance\nDefine Clienteling targets and performance dashboards\nTrack regional performance and identify opportunities for continuous improvement\nMeasure the ROI and business impact of Clienteling initiatives\nPresent performance insights, recommendations, and strategic updates to the commercial team and CODIR\nTeam management\nManagement of the team: 1 permanent role, 1 apprentice, 1 intern and external partners\nOwn the Clienteling team’s operating budget","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T16:33:45Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long 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