{"id":2827489,"url":"https://alion.io/job/richemont-client-advisor-17","title":"Client Advisor","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":26,"currency":"CAD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-19T07:00:51Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nRole Overview\nThe IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.\nResponsibilities\nHosting clients and other stakeholders with the ability to provide personalized customer experience\nAcknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager\nIdentify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients\nFind ever new and creative means to exceed client’s expectations\nEstablish strong personal relationships with clients from different backgrounds.\nSupport these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.\nHandle customer service requests and respective processes.\nKnow IWC’s history, products and partnerships as well as the watch and luxury industries.\nDeliver outstanding client service and treatment to make a clear difference vs. competition.\nAct as a brand ambassador in and out of the boutique. \nOrganize and execute all operational tasks in detail and with care.\nMaintain the boutique according to global IWC visual merchandising standards.\nBe part of a boutique team and support the overall organization of the boutique with a strong team approach.\nTake on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.\nQualifications\nEducation\n3-5 years of experience in sales or hospitality\nApplicants with background in Sales or Hospitality preferred\nTechnical Skills/Abilities\nFluent in English\nComfortable with Video chat software\nPersonal Skills\nStrong Team player mindset\nExcellent communicator with ability to develop strong networks\nCurious and resourceful. Able to work independently on creating sales leads.\nResult-oriented and driven\nStrong selling skills \nAccountable and reliable\nAble to handle large diversity of tasks in a timely manner, very organized and disciplined\nHigh emotional intelligence and general education\nPerfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior\nAble to adapt approach individually to respective client\nOpen and outgoing personality\nDemonstrate eagerness and enthusiasm to learn and grow\nCreative, curious and versatile with good interpersonal competences and empathetic\nHas perfect manners and can maintain a conversation elegantly\nRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.\nWe Offer - Canada\nEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.\nAccommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.\nExpected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.\nAt Richemont, We Craft the Future!\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":4360,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T00:17:15Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.138,"p_room":0.28,"age_days":61,"expected_fill_days":8,"reasons":["conf:0","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/richemont-client-advisor-17","json_url":"https://alion.io/job/richemont-client-advisor-17.json","meta":{"generated_at":"2026-10-19T09:21:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-client-advisor-17"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-client-advisor-17"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-client-advisor-17"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-client-advisor-17\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-client-advisor-17"}]}