Client Advisor, Harrods (FTC)

THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Fixed term contract for 6 months to provide cover during a colleague’s period of absence, anticipated to end after 6 months or on the colleague’s return to work, if earlier.

YOUR MISSION:

As an Ambassador of the Maison, you curate unforgettable and personalised experiences. You are dedicated to building lasting relationships with clients and contributing to the boutique success.

HOW WILL YOU MAKE AN IMPACT?

Commercial targets:

• Achieve and exceed individual and boutique sales targets
• Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational excellence:

• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
• Confidently handle sales transactions, including processing payments, handling returns
• Participate in inventory management, including receiving, stocking, and securing products and accessories
• Build operational knowledge on all digital tools
• Adhere to our Maison commercial policy and rules
• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
• Assist with visual merchandising and product displays

Client relationships:

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
• Identify client needs and preferences through active listening and thoughtful questioning
• Develop and maintain strong, lasting relationships with clients on behalf of the Maison through personalized communication and follow-up, ensuring a smooth handover at the end of the cover period
• Actively seek opportunities to expand our client network through referrals and targeted outreach
• Maintain client database and proactively manage client relationships to drive repeat business
• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
• Address client inquiries and resolve issues promptly and professionally
• Facilitate communication between clients and Maison service centers
• Go the extra mile to ensure client satisfaction and build brand loyalty

Transmit your passion:

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
• Stay up to date on industry trends, competitor activities, and new product launches
• Represent the Maison with sophistication at exclusive events
• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
• Share knowledge and best practices with team members
• Support and assist colleagues as needed
• Actively participate in team meetings and training sessions

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Passionate about luxury watchmaking
• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
• High hospitality standard and dedicated to providing exceptional client experiences
• Demonstrated ability to cultivate and expand a network of high-net-worth individuals
• Highly motivated and results-oriented
• Representative of Maison refined codes
• Excellent communication and interpersonal skills
• Positive attitude and a strong work ethic
• Self-confident, self-aware and trustworthy
• Committed to exceed client expectations
• Ability to work independently and as part of a team

Please note that this role is offered on a fixed-term basis and there is no guarantee of extension or permanent employment at the end of the contract