{"id":2550712,"url":"https://alion.io/job/richemont-client-advisor-harrods-ftc","title":"Client Advisor, Harrods (FTC)","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jaeger","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:53:32Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:42:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"THE WATCHMAKER OF WATCHMAKERS\nSince 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.\nFixed term contract for 6 months to provide cover during a colleague’s period of absence, anticipated to end after 6 months or on the colleague’s return to work, if earlier.\nYOUR MISSION:\nAs an Ambassador of the Maison, you curate unforgettable and personalised experiences. You are dedicated to building lasting relationships with clients and contributing to the boutique success.\nHOW WILL YOU MAKE AN IMPACT?\nCommercial targets:\nAchieve and exceed individual and boutique sales targets\nUnderstand the boutique KPIs and follow related action plans defined by Boutique Management\nOperational excellence:\nMaintain a clean, organized, and visually appealing boutique environment, adhering to brand standards\nConfidently handle sales transactions, including processing payments, handling returns\nParticipate in inventory management, including receiving, stocking, and securing products and accessories\nBuild operational knowledge on all digital tools\nAdhere to our Maison commercial policy and rules\nAdhere to security protocols and loss prevention measures to safeguard the boutique's assets\nAssist with visual merchandising and product displays\nClient relationships:\nProactively engage with clients entering the boutique, providing a warm and welcoming atmosphere\nIdentify client needs and preferences through active listening and thoughtful questioning\nDevelop and maintain strong, lasting relationships with clients on behalf of the Maison through personalized communication and follow-up, ensuring a smooth handover at the end of the cover period\nActively seek opportunities to expand our client network through referrals and targeted outreach\nMaintain client database and proactively manage client relationships to drive repeat business\nProvide exceptional after-sales service, including handling repairs, adjustments, and strap changes\nAddress client inquiries and resolve issues promptly and professionally\nFacilitate communication between clients and Maison service centers\nGo the extra mile to ensure client satisfaction and build brand loyalty\nTransmit your passion:\nProvide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications\nPresent and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage\nStay up to date on industry trends, competitor activities, and new product launches\nRepresent the Maison with sophistication at exclusive events\nWork collaboratively with colleagues to achieve boutique goals and create a positive team environment\nShare knowledge and best practices with team members\nSupport and assist colleagues as needed\nActively participate in team meetings and training sessions\nHOW WILL YOU EXPERIENCE SUCCESS WITH US?\nPassionate about luxury watchmaking\nProven experience in luxury retail sales, preferably in the watchmaking or jewellery industry\nHigh hospitality standard and dedicated to providing exceptional client experiences\nDemonstrated ability to cultivate and expand a network of high-net-worth individuals\nHighly motivated and results-oriented\nRepresentative of Maison refined codes\nExcellent communication and interpersonal skills\nPositive attitude and a strong work ethic\nSelf-confident, self-aware and trustworthy\nCommitted to exceed client expectations\nAbility to work independently and as part of a team\nPlease note that this role is offered on a fixed-term basis and there is no guarantee of extension or permanent employment at the end of the contract","description_format":"text","description_chars":4465,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-14T17:53:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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