{"id":3401250,"url":"https://alion.io/job/richemont-client-advisor-madison","title":"Client Advisor - Madison","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":150,"ghost_share":0,"stale_share":0.66,"repost_share":0.007,"time_to_fill_p50_days":41,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T14:32:55Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-07T05:37:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.\nResponsibilities (or Mission) SALES\nConsistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.\n\nSupport in achieving/exceeding Boutique overall target\n\nActively participate to the briefings and contribute to the development of the Boutique performance.\n\nWelcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.\n\nIdentify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.\n\nIdentify and customer’s needs to suggest and promote products accordingly.\n\nBRAND & PRODUCTS KNOWLEDGE\nKnow the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.\n\nDevelop a good understanding of competition and luxury industry through self-learning and trainings.\n\nActively participate to all brand’s training sessions.\n\nBOUTIQUE OPERATIONS & MAINTENANCE\nAs brand ambassador, always show an impeccable presentation, according to our guidelines.\n\nUnderstand and comply with all policies and procedures established by the company (security, inventory, products delivery…).\n\nManage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).\n\nParticipate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).\n\nAssist with special projects when needed.\n\nCLIENT RELATIONSHIP MANAGEMENT\nContribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.\n\nDevelop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.\n\nApplies CRM relational strategy as per Headquarters’ guidelines\n\nAssist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.\n\nCUSTOMERS SERVICE\nProvide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.\n\nEnsure seamless customers experience when handling SAV requests\n\nEnsure customers’ requests are followed up and solved in due time (call back…).\n\nClient Advisor can perform other duties as determined by Boutique Manager.\n\nKey Performance Indicators\nIndividual sales target\n\nTransformation rate\n\nAverage Price\n\nCRM KPI’s (data quality and volume…)\n\nMystery Shopping\n\nQualifications\nMinimum of 2 years in the luxury retail industry, in a sales function.\n\nStrong sense of luxury service and aesthetics.\n\nFluent in English, additional language skills are a plus.\n\nResult and action oriented.\n\nStrong selling skills.\n\nTeam player with good interpersonal competences and empathy.\n\nCurious and self-motivated, with excellent customer service mindset.\n\nStrong attention to detail with ability to handle multiple tasks simultaneously.\n\nExcellent communicator, able to develop a network.\n\nExcellent computer skills.\n\nRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $26-28 hourly.","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-28T14:32:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 11 · green card filings: 3","filings_12m":11,"filings_prev_12m":16,"green_card_filings_12m":3,"median_offered_wage_usd":129286,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":9,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/richemont-client-advisor-madison","json_url":"https://alion.io/job/richemont-client-advisor-madison.json","meta":{"generated_at":"2026-11-08T01:16:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-client-advisor-madison"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-client-advisor-madison"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-client-advisor-madison"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-client-advisor-madison\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-client-advisor-madison"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3401250}},{"tool":"search_jobs","arguments":{"company":"richemont.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3401250},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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