{"id":2161683,"url":"https://alion.io/job/richemont-client-experience-director","title":"Client Experience Director","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T11:49:48Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.\nAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.\nHOW WILL YOU MAKE AN IMPACT?\nYOUR MISSION\nReporting to the AVP of Client Experience, the Client Experience Director is responsible for translating client intentions into best-in-class distinctive ‘channel agnostic’ end-to-end experience lines, that create value for both the client and the Maison. This person must have proven understanding of the client luxury journey and experience in leading business transformation.\nClient Experience Excellence\nThis role is both strategic and operational - responsible for enriching and executing a unified CX strategy that aligns with market priorities, to enhance client satisfaction while optimizing retail performance metrics.\nBe responsible for implementing frictionless user journeys for our Retail front line and seamless experience for our clients, upholding both client expectations and retail excellence. \nGather competitive intelligence and monitoring of clients’ changing aspirations and behaviors to ensure top-luxury-player client experience, adapting to and preempting client desires.\nDefine in partnership with our global teams the boutique experience.\nProject Management\nFrom Client Barometer insights and with the voice of the field Regional CX Director strong direct partnership, support continuous improvement and prioritize business enhancements.\nBe a champion in the Maison’s retail transformation journey, connecting all client touchpoints into a seamless experience, thanks to strong collaboration with our Digital Solution teams and Retail channels’ experts - both local and central, at Maison and Group level.\nManage the effective launch and implementation of CX projects (from new services to retail tools and guidelines) with a pilot mindset.\nUphold traffic management excellence, mapping end-to-end client journey from self-appointment to walk-in, including key boutique experience moments like welcoming and queue management.\nLeadership & Team Mindset\nDevelop and execute stakeholder engagement plan to embark others in the future vision of Cartier North America's client experience strategy and maintain program momentum.\nBe the sparring partner to Central functions in providing virtuous market feedback loops to nurture the global strategy.\nBuild and maintain relationships with key partners to oversee successful implementation of CX initiatives during the design, proofing, and execution phases. \nChampion a culture of innovation, operational excellence and data-driven decision-making.\nQualifications:\n10+ years of client or retail experience.\nLuxury Boutique experience is a plus.\nBachelor’s degree.\nDeep understanding of CX KPIs, retail frontliners optimization, and customer journey mapping.\nStrong analytical, operational, and leadership skills with the ability to influence at the executive level.\nExcellent problem solver. Self-starter and able to work independently\nAbility to organize, set priorities and manage multiple projects on tight deadlines.\nFirm understanding of retail trends and competition monitoring, client first mindset.\nPassionate about client satisfaction and able to motivate retail boutique teams.\nWe Offer\nEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.\nExpected salary range: $170,000-$200,000\nAt Richemont, We Craft the Future!","description_format":"text","description_chars":4703,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-09T08:24:16Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":9,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/richemont-client-experience-director","json_url":"https://alion.io/job/richemont-client-experience-director.json","meta":{"generated_at":"2026-10-18T12:33:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18535,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-client-experience-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-client-experience-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-client-experience-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-client-experience-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-client-experience-director"}]}