{"id":2882013,"url":"https://alion.io/job/richemont-client-service-associate-phuket","title":"Client Service Associate - Phuket","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phuket, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-23T01:12:57Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":136},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nWHY CARTIER?\nJoin Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.\nHOW YOU WILL MAKE AN IMPACT\nThe Client Services Associate is responsible for delivering an exceptional after-sales experience in the boutique, with a primary focus on repair services and client care. In this role you will ensure every client feels supported, informed, and valued throughout the service journey, and assist the boutique by executing all Know Your Customer (KYC) and Anti-Money Laundering (AML) administrative tasks to screen and document client profiles as well as transactions before purchase, in alignment with internal policies and regulatory requirements.\nKEY RESPONSIBILITIES\nCollaborate effectively with Boutique Management and sales teams to deliver a seamless client journey (before, during, and after purchase)\nConsistently uphold the Maison’s service standards, grooming guidelines, and client service protocols\nPeriodically engage in training on product knowledge, service procedures, KYC/AML rules, and client experience to continuously improve professional skills\nAfter- Sales Management\nReceive, assess, and process client repair or service requests in line with Maison policies and procedures\nPrepare and complete all required documentation (forms, estimates, approvals) accurately and in a timely manner\nCoordinate with internal workshops, service centers, and logistics partners to ensure smooth handling and follow-up of all repair cases\nTrack repair status, proactively update clients, and ensure on-time delivery and collection of repaired items\nClient Care & Experience\nExtend warm welcome to all clients, delivering professional and personalized service for every after-sales needs\nProvide comprehensive explanations of repair options, including timelines, associated costs, and warranty conditions, to ensure clients fully understand the process\nManage client feedback, concerns, and complaints with empathy and efficiency, ensuring timely resolution and appropriate escalation when required\nMaintain long-term relationships with ongoing client connections and follow up as necessary after service completion\nOperations & Administration\nEnsure accurate data entry in systems for all service and repair transactions, respecting confidentiality and data protection rules\nMaintain organized records of service cases, documentation, and client communications for audit and follow-up purposes\nSupport inventory control related to repairs (e.g., parts, loan pieces, packaging) and handle client items securely\nPrepare regular reports detailing repair volumes, lead times, and client service KPIs for management review\nKYC & AML Screening\nCollect and verify client identification and required documentation in line with relevant policies\nConduct thorough screening of new and existing clients, utilizing internal systems and external databases/sanctions lists, prior to high-value or sensitive transactions\nAssess client history, transaction patterns, and potential risk indicators before purchase approval\nFlag and escalate discrepancies or inconsistencies to Management as well as Compliance Officer\nStrictly adhere to company policies, local regulations, and data protection requirements in handling client information\nMaintain the highest level of discretion and confidentiality regarding client data and investigations\nKEY COMPETENCIES\nAt least 3 years of experience in client services management from retail business\nExperience in luxury retail is a significant advantage \nStrong organizational skills and detail-oriented\nService-focused, and a collaborative team player \nProficient in computer skills (including Microsoft Office); SAP proficiency is a plus\nGood interpersonal and communication skills\nFluent in Thai and proficient in English\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":4845,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Thai","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T23:04:08Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.116,"p_room":0.28,"age_days":136,"expected_fill_days":9,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/richemont-client-service-associate-phuket","json_url":"https://alion.io/job/richemont-client-service-associate-phuket.json","meta":{"generated_at":"2026-10-24T00:47:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-client-service-associate-phuket"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-client-service-associate-phuket"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-client-service-associate-phuket"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-client-service-associate-phuket\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-client-service-associate-phuket"}]}