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Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.\nDébut du stage : Janvier 2027\nDurée : 6 mois - temps complet\nLocalisation : Genève - Suisse\nCorrespondez-vous au profil ?\nVous avez une expérience dans le commerce/marketing à l’international et un excellent sens de l’organisation ?\nVous appréciez le travail d’équipe, vous êtes curieux(se) et proactif(ve) ?\nVous avez des compétences en gestion de projet et une sensibilité pour le monde du retail ?\nVous avez un véritable intérêt pour le secteur du luxe et le service client ?\nVous parlez couramment l’anglais ?\nQu'attendons-nous de vous ?\nAu sein du Département Service Client de la Maison, vous accompagnez le manager Service Clients et les 3 Chefs de Projets dans leurs missions quotidiennes.\nDe la création de contenu au recueil des besoins en passant par l’analyse de données utilisateurs, vous coordonnerez les différentes améliorations avec les équipes Service Client des régions du monde (US, Asie, Europe, Japon, Moyen-Orient) et avec le soutien du chef de projet.\nVous renforcerez l’expérience client, via l’amélioration des solutions digitales en collaboration avec les différentes équipes à l’interne (service client, commerciale, digitale) et à l’externe (agence digitale).\nVous serez garant de la planification et de l’animation des réunions avec les équipes internes, de la newsletter envoyée de façon trimestrielle afin de faire la promotion de l’équipe Service Client au sein de la Maison. Enfin, vous serez en charge de la promotion des projets auprès de la communauté internationale Service Client Van Cleef & Arpels.\nAfin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.\nPlus qu’un stage… une expérience !","description_format":"text","description_chars":2396,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-19T00:17:15Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.075,"p_room":0.28,"age_days":63,"expected_fill_days":8,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/richemont-client-services-intern","json_url":"https://alion.io/job/richemont-client-services-intern.json","meta":{"generated_at":"2026-10-21T03:10:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-client-services-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-client-services-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-client-services-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-client-services-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-client-services-intern"}]}