{"id":2818045,"url":"https://alion.io/job/richemont-clients-activation-manager-hkmo","title":"Clients Activation Manager, HKMO","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4852},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-19T07:00:51Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nKEY RESPONSIBILITES\nStrategy Localization & Implementation\nAssist in the development and actively lead the implementation of local client activation strategies, ensuring alignment with global brand guidelines and regional business objectives for Hong Kong and Macau.\nContribute to defining 1:1 client journey across all client tiers, from access to EIP (Extremely Important Person) / VIP experiences, tailored for the local market.\nSupport the identification of key local client segments (both existing and prospective) and tailor activation plans to meet their specific needs and preferences within the Maison guidelines for HK & Macau.\nIn partnership with local commercial teams and boutique management, support boutique client action planning and execute outreach programs for identified client segments and assist in managing their Return on Investment (ROI).\nClient Development & Engagement\nSupport the design and lead the localized digital outreach campaigns (via SMS, instant messaging apps, emails, etc.) to drive targeted traffic to boutiques and/or external events.\nAssist in designing 1-to-1 and 1-to-Many client communication strategies via various tools, including CRM-driven campaigns, social media engagement, digital outreach, and mall partnerships, targeting both existing and potential clients.\nCollaborate closely with local sales team to identify key clients and prospects for targeted activation initiatives and foster strong relationships through personalized outreach and follow-up.\nCoordinate guest lists and invitations; manage RSVPs for client events.\nCollaborate with regional communications and client activation teams to ensure consistency in brand messaging and client experience.\nRetail Floor integration & Coaching\nUtilize CRM tools to track client engagement, analyze activation campaign performance, and provide insights for future strategies.\nAct as the local champion for the Maison’s clienteling culture. Train and coach Client Advisors on daily outreach habits, luxury manners, and personalized storytelling.\nDrive the adoption and daily usage of MyClient, partnering with boutique leadership to increase client data capture rate and accuracy to support clienteling activities.\nEnsure accurate client data capture and segmentation.\nLocal CRM Date, Reporting & Budget Management:\nMonitor local database KPIs (acquisition rates, data completeness, etc.) and trigger local actions to combat client churn.\nProvide regular, structured feedback to the regional team to enable more detailed analysis of client behaviors, trends and what resonates locally.\nSupport the management of the local client activation budget, ensuring efficient allocation of resources, cost-effective execution, and adherence to financial guidelines and ROI objectives.\nCross-Functional Collaboration:\nPartner with Marketing, Retail Operations, Merchandising, and Communications teams to ensure integrated and cohesive client strategies.\nCollaborate with PR and Events teams to leverage opportunities for client engagement through broader brand initiatives.\nShare best practices and learnings with regional and local market teams.\nQualifications:\nEducation: Bachelor’s degree in marketing, Communications, Business Administration, or a related field\nExperience: Minimum of 5+ years of experience in client relationship management, luxury marketing, or client activation, preferably within the luxury goods sector.\nLanguage Skills: Fluency in English and Cantonese is mandatory. Proficiency in Mandarin Chinese is highly advantageous\nProven track record of developing and executing successful client engagement strategies that drive loyalty and business results, including experience in new client acquisition and onboarding.\nDeep understanding of the luxury consumer mindset and market dynamics.\nExperience with CRM systems and data-driven marketing approaches, particularly in managing 1-to-1 and 1-to-many communications.\nExcellent project management skills with the ability to manage multiple initiatives simultaneously.\nSkills & Competencies:\nExceptional interpersonal and communication skills, with the ability to engage and influence high-net-worth individuals.\nAction-oriented Analytics with the ability to look at local boutique data and translate immediately into a list of clients the boutique team needs to call that week.\nCreative and innovative approach to client engagement and communication.\nImpeccable attention to detail and a commitment to delivering excellence.\nAbility to work flexible hours, including evenings and weekends, as required for events if needed.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":5070,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-18T15:05:47Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.312,"p_room":0.28,"age_days":42,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/richemont-clients-activation-manager-hkmo","json_url":"https://alion.io/job/richemont-clients-activation-manager-hkmo.json","meta":{"generated_at":"2026-10-19T07:04:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-clients-activation-manager-hkmo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-clients-activation-manager-hkmo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-clients-activation-manager-hkmo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-clients-activation-manager-hkmo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-clients-activation-manager-hkmo"}]}