{"id":2793607,"url":"https://alion.io/job/richemont-cloud-devops-service-enablement-business-analyst-2","title":"Cloud & DevOps Service Enablement Business Analyst","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":155,"ghost_share":0,"stale_share":0.826,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"GitOps","optional":false},{"name":"Kubernetes","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T12:44:53Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nABOUT THE ROLE\nThe DevOps Service Enablement team serves as the primary client-facing gateway for all stakeholders interacting with Cloud & DevOps. In this critical role, you will act as the ambassador for Cloud & DevOps, engaging directly with both business and technology stakeholders. Your mission will be to deeply understand their business needs, clarify expectations, and expertly guide them to the most suitable service path: whether through standard service offerings, guided enablement, or tailored solutions.\nThis position uniquely blends strong business acumen, expert stakeholder relationship management, technical advisory, and passionate Cloud & DevOps service advocacy. You will be instrumental in elevating the quality of incoming demands, enhancing transparency across the service delivery lifecycle, driving the adoption of standardized service blueprints, and ensuring stakeholders receive proactive communication and exceptional follow-up.\nThis role is perfectly suited for an individual who thrives on integrating technical understanding with customer-facing communication, strategic service consulting, effective demand management, and a commitment to continuous improvement\nKey Responsibilities\nStakeholder Communication & Service Representation\nServe as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps.\nCultivate strong, trusted relationships through transparent communication, expert guidance, and consistent follow-up.\nDeeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes.\nProfessionally represent Cloud & DevOps, embodying a structured and customer-oriented approach\nDemand Qualification & Service Guidance\nBuild strong relationships with Maisons, product teams, and internal stakeholders.\nTranslate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements.\nProvide expert advice on available Cloud & DevOps services, packaged solutions, standard patterns and self-service options.\nStrategically guide stakeholders to the optimal service path: standard offerings, Internal Developer Portal self-service, guided enablement, or tailored delivery.\nChampion the adoption of standard service offerings, ensuring stakeholders understand prerequisites, responsibilities, and readiness criteria.\nEvaluate stakeholder maturity to proactively identify and address potential barriers to successful service consumption.\nCross-Team Coordination & Continuous Improvement\nOrchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, Enterprise Integration and delivery teams.\nContribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls and governance rules for services within the Cloud & DevOps catalog.\nProactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption.\nSupport comprehensive reporting on demand status, lead times, service adoption, self-service utilization, and overall process efficiency.\nEnhance transparency, predictability and professionalism throughout the entire demand and service lifecycle.\nREQUIRED QUALIFICATIONS\nExperience\n5+ years of experience in a client-facing role, such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management.\nProven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans.\nDemonstrated experience coordinating and driving initiatives across multiple teams.\nPossess a strong customer-oriented mindset completed by excellent communication and follow-up skills.\nA significant plus: Experience in the commercialization of managed or centralized services within a company of similar size and complexity.\nTechnical Acumen\nSolid working knowledge and technical fluency across Cloud & DevOps domains, enabling you to deeply understand stakeholder needs, ask incisive questions, challenge assumptions, and effectively translate requirements into the appropriate service path.\n This includes practical understanding of:\nLeading Cloud platforms (e.g., AWS, GCP, Alibaba Cloud).\nCloud and DevOps service models.\nKubernetes, containerization and modern application deployment concepts.\nCI/CD, GitOps, Infrastructure as Code, and automation principles.\nCloud Security, governance, cost control and architecture guardrails.\nService management, demand management, and delivery lifecycle concepts.\nInternal Developer Portals, self-service models, and packaged service offerings.\nWhile deep hands-on implementation expertise is not required, the successful candidate must possess strong technical credibility to effectively engage with business stakeholders, product teams, and technical teams.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":5472,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-17T21:23:01Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely 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