{"id":2892086,"url":"https://alion.io/job/richemont-contact-centre-ambassador","title":"Contact Centre Ambassador","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":137,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-04-14T00:00:00Z","employer_posted_date":"2026-04-14","last_verified_at":"2026-10-21T03:26:19Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":189},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nBe a part of our Team!\nWe are looking for someone who has experience in retail sales or a customer service role to join our Maison in our Client Relations team.\nThe Cartier Client Relations Centre (CRC) Brand Ambassador will represent the Maison in all customer contact via telephone, e-mail, live chat and social media. The Ambassador will handle client enquires according to Cartier’s Quality Standards and will represent the brand’s identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.\nIf you have passion for delivering exceptional customer service and enjoy working in a dynamic, inclusive team, we welcome you to apply now!\nHOW WILL YOU MAKE AN IMPACT?\nWe are seeking a conscientious and patient team player who is keen to learn and make a difference to our customers.\nInbound and outbound customer contact via telephone, e-mail, live chat and other (social) media;\n\nFacilitate online and phone sales in order to reach commercial goals and objectives;\n\nDeliver brand information to clients, and vice versa collect valuable feedback from clients\n\nAccurately process all required data/information in appropriate system/tools under group data security policy\n\nEscalate the emergency system issues to team leader timely, and report findings on system improvement if any\n\nIdentify trends in customer satisfaction or dissatisfaction and report findings to the team leader\n\nFollow company policies and procedures as outlined and represent the Group in a professional image at all times\n\nCollaborate with the Group’s existing Client Service team for repairs and after-sales service requests\n\nHOW WILL YOU EXPERIENCE SUCCESS WITH US?\nWe believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:\nExperience in retail sales or customer service in the luxury / high-end goods domain, or\n\nExperience in contact center /e-com related activities.\n\nCustomer service oriented and sales oriented. Conscientious, patient, flexible, polite, exquisite, keen to learn, team player;\n\nSkilled in speaking/writing expression and communication\n\nFluent in English (and Mandarin)\n\nPC literate, SAP CRM, Salesforce experience is a plus;\n\nFlexibility with working in shifts, and work on weekend and public holidays if required\n\nHOW DO WE KEEP YOU SMILING:\nA great opportunity to be a part of a dynamic and diverse team.\n\nThis role will help build your knowledge and experience in aspects of Client relations.\n\nFinally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.\n\nYOUR JOURNEY WITH US:\nAfter being shortlisted, you will receive a call to discuss the role and for us to get to know you from our Talent Acquisition Partner. \nIf you are successful through the phone interview, you will be invited to attend an interview with the CRC Team Leader and the CRC Manager.\nFrom there if successful, you will sit an interview with our Commercial Director and Senior HR Manager.\nThe successful candidates will start with the business after reference and police checks are completed.\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":3730,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-20T03:05:28Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.072,"p_room":0.28,"age_days":189,"expected_fill_days":8,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/richemont-contact-centre-ambassador","json_url":"https://alion.io/job/richemont-contact-centre-ambassador.json","meta":{"generated_at":"2026-10-21T03:30:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5223,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-contact-centre-ambassador"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-contact-centre-ambassador"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-contact-centre-ambassador"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-contact-centre-ambassador\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-contact-centre-ambassador"}]}