{"id":2888915,"url":"https://alion.io/job/richemont-crm-client-development-analyst","title":"CRM & Client Development Analyst","company":{"id":1791761,"name":"Richemont","domain":"richemont.com","url":"https://alion.io/company/richemont","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":169,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":996},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-05-18T00:00:00Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-10-23T01:12:57Z","board_verified":true,"closed_at":null,"days_open":159,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":159},"description":"Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.\nCRM & Client Development Analyst - Americas\nBased in New York City, USA\nReports to CRM & Client Development Director - Americas\nMAIN PURPOSE\nThe CRM & Client Development Analyst plays a key role in supporting client-centric growth and retention strategies across the Americas. Acting as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development.\nYou will be responsible for ensuring the integrity, quality, and strategic use of client data, while supporting the execution of targeted CRM initiatives. Through advanced analysis and reporting, you will help shape personalized client journeys, improve boutique performance, and contribute to a best-in-class luxury client experience.\nROLES & RESPONSIBILITIES\nClienteling Analytics & Insights\nAct as a key user of Salesforce and related tools (e.g., Looker, SAP), ensuring optimal usage, data integrity, and issue resolution\nAnalyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies\nDevelop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking\nMonitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement\nPartner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations\nCRM Activation & Data Excellence\nSupport the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams\nTrack and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI\nMonitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential\nSegment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives\nRetail & Boutique CRM Enablement\nAct as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ Teams\nOversee waitlist maintenance alongside Commercial Leadership to assist deliver optimal commercial experience\nServe as the primary CRM point of contact for boutiques, providing guidance, training, and ongoing tool support\nBuild strong relationships with boutique managers to drive accountability on CRM KPIs and performance\nSupport and develop CRM ambassadors within the boutique network to foster a client-first culture\nClient Experience & Engagement Support\nPartner with CRM & Client Development Director, Marketing, and Events team in the planning and execution of high-touch client experiences and events\nSupport itinerary creation and execution for exclusive experiences and hospitality programs both locally and globally\nCoordinate with boutiques to ensure seamless client activities and experience delivery\nPROFILE & QUALIFICATIONS\n3 to 5+ years of experience in CRM, data analytics, or digital marketing-preferably within luxury retail or a client-centric environment\nStrong analytical mindset with the ability to translate data into actionable business insights\nAdvanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred\nDetail-oriented with a high level of accuracy and data integrity awareness\nStrong organizational and project management skills, with the ability to manage multiple priorities\nExcellent communication and stakeholder management skills across cross-functional teams\nProactive, self-motivated, and solutions-oriented approach\nFluent in English; Spanish or French is a plus\nBachelor’s degree or equivalent required\nPassion for luxury, craftsmanship, and delivering exceptional client experiences\nSalary Range: $85k - $100k\n#Richemont #WeCraftTheFuture","description_format":"text","description_chars":4472,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Jewelry","Watches","Luxury Goods & Designer Brands"],"lifecycle":[{"event":"open","at":"2026-10-20T01:08:35Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":159,"expected_fill_days":9,"reasons":["conf:28","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/richemont-crm-client-development-analyst","json_url":"https://alion.io/job/richemont-crm-client-development-analyst.json","meta":{"generated_at":"2026-10-24T10:54:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791761},"rest":"https://alion.io/mcp/rest/get_company?id=1791761"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frichemont-crm-client-development-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frichemont-crm-client-development-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frichemont-crm-client-development-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/richemont-crm-client-development-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frichemont-crm-client-development-analyst"}]}